CVS PharmacyReviews of cvs.com

Local staff is friendly and helpful so most of the score goes to them. I’ve been to stores in other states and the staff is just plain rude. The other problem I have with the overall company is that they constantly text to refill meds. At one point I had 90 days left and they were sending me more texts to fill. That has gotten better lately but I still don’t like the way they just won’t leave you alone. All I want to know is my script is ready. I’ll pick it up when I can. Don’t pester me

My experience was not great

I wish they were more helpful. Everytime I need assistance they take forever to answer. They are expensive but good products

Be very careful when ordering online from CVS, realizing that CVS Online is not CVS. That is, I purchased an item online, picked it up an hour later at the store I had ordered it from, but was not given a receipt. Supposedly, the receipt was sent in the email telling me that the item was ready for pickup. Five days later I tried to return the item to the store where I picked it up, but they wouldn't take it back without that emailed receipt which, no matter where I looked in my gmail--Spam, Trash, Inbox--I couldn't find. Ultimately, the store accepted my return but would only refund me via a CVS card, less taxes. If I had just walked into the store and bought the item, I could have returned it for a credit to my VISA account. So, don't order anything online from CVS if that item is available for purchase in the store. P.S. When I talked to corporate about the problem, asking them to email me a copy of the receipt, they said they couldn't do that. Their solution: take the item to a UPS store and send it back to them that way. What a costly, byzantine way of doing business!

Tried using the website for browsing and all it does is keeps closing you out of your account and then you have to log back in. Site takes forever to load after you put it in the search box. Hops around too much and shows you items that you never even clicked on.

Ze bieden uitgebreide gezondheidsdiensten, maar de wachttijden kunnen soms lang zijn. De klantenservice is behulpzaam, maar de communicatie kan verbeterd worden.

My insurance forces me to use CVS and in the last 4 years, they keep getting worse and worse. The staff in the store are good and usually want to be helpful, but their systems, particularly the auto-refill feature, are outdated and don't seem to work correctly. They keep putting barriers in between customers and their people, I assume in an effort to save $, but their systems are of poor quality and do not work well.

The prices are too high foe the associates not to greet me with a smile. I purposely made eye contact with the associate on my way in & out- not once did she say a single word to me. She wasn't even doing anything