CVS PharmacyReviews of cvs.com

Told me I picked up prescription I never did

1st they still charge $25.00 for a bottle of 60 stool softeners. Where TARGET charges $6.99 for 160 of them. They've known for awhile & still hasn't lowered it. After promising they would. Liars ! Also charging $23.00 for $9.00 of preparation-H at the Supermarket which is right beside the stool softeners. So you can pay $48.00 for those 2 items at CVS. Or you can go to the supermarket which is necessary anyway in life & pay $17.00 & save $30.00 without a sale & not have to make that extra stop. Lol ! No wonder why they give you big receipts with so-called deals or give back ? When you charge double for everything compared to a supermarket, you can afford to do that. However,your no deal, at anytime. Heartless & Greedy at CVS

I have been going to this pharmacy in Ossining for years and have never had any issues with the staff. However, I recently encountered a problem with an employee named Emily Morales at the drive-thru window. She was rude and appeared to be having a bad day, which seemed to affect how she treated customers. Her behavior was unprofessional and not what I’ve come to expect from this location. Based on this experience, I do not feel she is suited for a customer-facing role. I will also be filing a formal complaint with corporate headquarters.

I am 70 years old, have had 7 surgeries (3 back, 2 hips, 2 knees and a hernia), 2 strokes, am a Type-2 diabetic (take Mounjaro and Synjardy for diabetes) and an Adult ADHD I take meds for (Quelbree). So I take a lot of prescription meds which I have purchased 100% from CVS Trafalger, Indiana. Would not surprise me if the annual cost was well over $50,000. Well today I switched every prescription refill to Meijer’s Pharmacy in Greenwood, Indiana because I am sick and tired with CVS !!! The straw that broke the Campbell’s back was waiting at the drive-through today for over 10 minutes… I got tired of the weight and drove around to the front of the store, parked the car and walked all the way to the back to the pharmacy. The lady that was at the drive up window for 10 minutes was still there. I complained about having to wait and was told they were waiting for their last prescription to be filled… and I was being mean and should take my business to another pharmacy if I didn’t like it. This is not the first time I had to wait excessively in the drive up window line here. A couple of months ago my wife and I waited in line for well over 20 minutes because the person at the window two cars in front of us was sitting there and nothing was happening. When I finally got to the window I asked what the problem was, and the pharmacist told me that they had a problem with their insurance and apologize to me for the way and said that he should’ve had to come into the store. I called them a few hours later and had them transfer all of my prescriptions to the Meijer’s Grocery Store’s pharmacy… They smugly told me to transfer my prescriptions elsewhere and I did!!!

I really feel awful for just leaving bad reviews to big companies like this. But someone has to say something. Seriously.. over the counter eye drops at CVS = $33 Same band. Same size. Same drops at dollar general = $6.50 Gluttony..

Review written for Joyce Long. I went through the drive to pick up 2 viles of insulin novolin 70/30 with my daughter in law. Debra said it was 79 dollars. I told Debra that's not right. She was hostile and told me I would have to call my insurance. She also told me I had to walk in and pick up my prescriptions from now on, I am not able. I have foot problems, heart problems, a pace maker, and am not able to walk that far.She ended up getting so upset she left the window and wouldn't even speak to us anymore. I have been a customer since they opened and I don't appreciate being treated that way, after this experience I will no longer be getting my medicine from CVS.

Who thought reducing human staff and asking people to leave voicemails for callbacks was a great business model for a pharmacy? I need immediate information, not an obstacle course. I refuse to reward a corporation that is less concerned with providing efficient, helpful service and more concerned with cutting labor costs to increase profit. My medications are essential for my health and must be taken daily, so I can't play waiting games. I was going to transfer my medications to CVS because it is closer to my house. It was such a ridiculously laborious experience that I realized that CVS I knew over a decade ago is gone. Do they expect elderly people to jump through hoops for basic care? I am not elderly, and I was fed up, so what if a 78-year-old was stuck with this? Who has the time to wait around for a callback? What if someone is in public? Are they supposed to disclose personal information to everyone within earshot? That's a recipe for phone tag, and as I said, this is my medication, not something frivolous. I refuse to play their games. CVS will never get a penny from me, and I am going to complain about it as much as I can to as many people as I can because this is a travesty. This is an example of atrocious behavior and indifference to their customers. They want my money, but they don't want to earn it. This horrific experience cost me hours of wasted time when I have 100 other things to do. And I still didn't get my medication that I need. The very purposely limiting voice prompt menu was clearly designed to funnel me away from what I really needed, actual human assistance. I then wasted more time and called the CVS main number, and then they called the location to tell them what I could have told them myself for 1/20th of the time I spent trying to get 1 medication. The agent claimed they were cutting down on wait times with this system. Hogwash. I know they are told to say that, which means they get these complaints so much that corporate had to come up with something for the agents to say in response. I have an idea. Change your system. I told the agent to cancel the transfer, told her why, transferred my medications elsewhere, and then came here to warn people. Do not deal with this abusive treatment when there are other pharmacies out there willing to hire humans to answer the phone. My new pharmacy is great. I called, they picked up, they took care of my issues, texted me, and I will pick up my medication in the morning. It took less than 5 minutes.

They need to open all rep's so that the long line moves quicker They were awesome now terrible they are lazy and very unprofessional they are not available to speak with either pathetic 😭 hopefully things will change