Russ L.
CVS Big Bear Lake
Big Bear Lake, CA CVS This CVS location pharmacy is a complete joke. They most likely should rethink their hiring process and training. There are two staff members that are totally unfit to work at any pharmacy zero customer service no empathy for the store customers or other staff members. When you go to Big Bear CVS store you cringe when you have a question, you get one of the prima donnas and oh boy your in for a treat. I was trying to get a discount on my prescription from older Asian male that is at pharmacy and asked if I can get this savings card put on my prescription and he proceeded to tell me prescription will be ready in 15 minutes. I told him I know that, I just wanted to have you put my savings card in system before I pick up. He muttered something and typed away on PC. Muttered something else and walked away. I stood there in ah, and another staff member asked me did I hear what he said "no'' she said he entered your info. Now how could he enter info without the savings card it was in my hand? I called corporate customer service filled a complaint and they had no problem entering the savings card information for me. I am shocked this place hasn't fixed its management issue. Take a look at Facebook for this location it not only me, ugh!


