CurtarraReviews of curtarra.com

From my first contact to the last I was so impressed with the quality of service I received. When I was told the company could custom make my exact curtain that I had on my window in the pattern of my choice I was elated. The service and the quality of the curtains was perfect. I would recommend Curtarra to anyone needing new curtains. They truly are the best.

Great services!! I love the curtains. The quality of the curtains is excellent.

I received my order and was so impressed by the beauty and quality of the curtains. They fit perfectly on my window and look just beautiful. I would definitely order more curtains from this website if and when I need another set. Also, kudos to the DHL express shipping service--they actually called before delivering the curtains to make sure I was home.

I LOVE the curtains and how easy the website is to customize the sizing. But above all else, the customer service is amongst the best I have had experience with. I made not one, but two sizing mistakes with curtains that I ordered from them and they were extremely accommodating and refunded my original curtains after I purchased the correct size with no issue at all. They are kind and responsive as well. That is great customer service, if you ask me.

The website only asks for the rod measurement & doesn’t tell you if you need to ask for more fabric to gather. Having worked with designers before; I emailed support, called the designer hotline & left a message with my ordering information & phone number requesting enough fabric on my tension rod to gather. They NEVER responded back & sent my a curtain that stretches flat across. Also the seams on the sides & hem were HUGE & not visually attractive on sheer fabric. After contacting the support through email, “Josie” tells me I measured wrong, but she will give me a “discount” if I want to reorder? Totally unacceptable. I sent a photo of the curtain they sent me, It’s a JOKE. I received the curtain on Saturday October 28, 2023.

The entire process was great! They noticed the size of one of the panels was not correct and contacted me to verify before just sending what I ordered. The drapes are PERFECT both in color and workmanship! I appreciate them following up on my mistake, which would have cost me more!

I recently embarked on a project to find the perfect drapes for my two large windows, complementing the high ceilings and distinct design of my space. With a desire for a two-tone, dual-textured design and remote-controlled trails, the investment was significant, and venturing into online ordering for such a bespoke request felt like a gamble. However, from the initial interactions with Cheryl, my uncertainties began to fade. Her professionalism, insightful suggestions, and meticulous attention to detail were nothing short of exemplary. Upon placing the order, the company went above and beyond by opting for express shipping at no additional charge, aligning with the schedule of my contractors who needed a scaffold ladder for the installation. Although there was a minor hiccup where one of the automatic rails malfunctioned, the response was swift and seamless. They promptly sent a replacement and graciously covered the additional fee incurred for the installer's troubleshooting and return visit. The entire experience was nothing short of exceptional. The dedication to customer satisfaction and quality of service has not only won my loyalty, but I've also been heartily recommending them to all my acquaintances. I will undoubtedly be returning for any future drapery needs, and my splendid new drapes are a testament to their craftsmanship and dedication to excellence.

Could not be happier with the quality and the service. I was nervous ordering on line, but staff was patient and helpful. I will order again.