Custom for you, made simple.Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease. Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.
Curtarra (curtarra.com) has 412 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
curtarra.com
Website
curtarra.com
Category
Home Improvements
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
Even with troubleshooting, unable to get the cordless Roman shade to go up.
Response from CurtarraOct 9, 2026
Hi MML,
We’re so sorry to hear that your cordless Roman shade isn’t operating smoothly. Custom shades should be effortless to use every day!
Correct Operation: Place your hand behind the shade to ensure neat, natural pleat stacking.
Incorrect Operation: Placing your hand in front causes uneven folds and messy stacking.
Hope this guide works for you. If you have any other issues, feel free to contact our support team ([email protected]).
Thanks
Curtarra Team
AC
Alex C.
I purchased curtains during a mental…
I purchased curtains during a mental health crisis where I was unable to make sound decisions. I attempted to return the items for full reimbursement, but was told because they were "customizeable" I could only get a 70 percent refund if I donated them and provided a Goodwill receipt. I think this is a rip off and customers should receive full reimbursement. That's $400 I flushed down the toilet.
Response from CurtarraMay 8, 2026
Dear Alex,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficult period you have been going through. Your well-being matters deeply to us, and we regret that this situation has added any additional stress during such a challenging time.
We want to be fully transparent about two aspects of your experience:
Regarding our refund policy: Every Curtarra curtain is artisan-crafted and custom-made to your exact measurements. Unlike mass-produced items, custom pieces cannot be restocked or resold once made — which is why a traditional full return is not possible. Our donation-refund policy was designed specifically to offer meaningful relief (a 70% refund) while ensuring the curtains find a second purpose through charity, rather than going to waste. We understand this may not feel like a fair trade-off given your circumstances, and we sincerely apologize that this policy wasn't communicated with greater clarity upfront.
Regarding soundproofing: We also want to be honest — fabric curtains work through sound absorption, not full sound isolation. Even our highest-density weaves typically reduce ambient noise by around 8 decibels, which softens background sounds and reduces indoor echo, but cannot fully block out traffic or loud external noise. We regret if our product descriptions created unrealistic expectations.
Wishing you peace and recovery.
Warmly,
The Curtarra Team
AM
AM
Not great quality
While easy to install, quality was not as expected. Suggested measurements were also not accurate.
SB
Scott Berger, M.
Less than satisfied
The curtains took like three weeks to get here which is OK. But after hanging them, the curtain belt that came with both curtains for the French doors were in no way long enough to belt the curtains in the middle and so the curtains just hang without any shape. They do the job, but they are not spectacular in the least I would go with a different company. They also took days to call me back after sending them multiple emails and it came out of Australia.
Response from CurtarraDec 29, 2025
Dear Scott,
Thank you for your feedback. We sincerely apologize for any inconvenience caused. We are pleased to know that the curtains arrived within a reasonable timeframe, but we understand your dissatisfaction with the length of the curtain straps and the delay in our email response. Curtain belts for the French door are generally shorter to allow the curtains to gather in the middle. If you need any assistance or have any questions, please feel free to let us know. Thank you for your honesty; we hope to provide you with a better service experience in the future.
Best Regards
Curtarra Team
AD
Anthony D.
Rings are too small for a 1.5 inch…
Rings are too small for a 1.5 inch curtain rod.
Response from CurtarraOct 13, 2025
Dear Anthony,
Dear Anthony,
Thank you for your feedback regarding the curtain rings. We understand that the rings have a 1.6-inch inner diameter and may not fit a 1.5-inch curtain rod properly (they can pass through but may not open smoothly). We appreciate your input and will consider it for future product improvements. If you have any further questions or need assistance, please let us know!
Best regards,
Curtarra Support Team
MA
Melissa A.
The curtains are nice but the tracks…
The curtains are nice but the tracks are a real issue.
I got ceiling mounted tracks and one motorized blackout drapery.
The curtains are all ripple fold with a snap (hard to actually snap)!
The first issue was that the manual ceiling tracks did not come with enough carriers. I had to reach out to CS and the offered to send me some.
Then I went to install the motorized drapery but the carriers on the motorized drapery do not work with a ripple fold.
The motorized track is custom and can not be returned !! Even though when I order them WITH a ripple fold curtain they can only accommodate pleated curtains. I can not return or used the drapery I order. So they sent me a manual track. Not sure if this makes sense but the ordering options for track in my case don't match the executions and I'm stuck with manual drapery and a motorized track I paid for and can not use.
Response from CurtarraNov 19, 2024
Hi Melissa,
Apologies for everything that happened to you!
We understand your feelings very well. If you have any problems during the purchase process, we will definitely try our best to solve it for you. Since the motorized track is not suitable for ripple fold curtains, we have reissued you with a non-motorized track (which can be adapted to ripple fold curtains) to help you solve this problem. We know that this approach is not perfect. If you have better suggestions, we will definitely try our best to achieve it for you.
Once again, we sincerely apologize for causing this series of problems. Our customer service team is actively contacting you and will do everything we can to help you. In any case, we hope that your shopping on the website is pleasant!
Best Regards,
Curtarra Team
