CurtarraReviews of curtarra.com

I genuinely cannot believe the experience I’ve had with Curtarra. What should have been a simple customer service issue has turned into one of the most insulting and unprofessional experiences I’ve ever had with a company. I ordered a custom window blind from Curtarra and received a product with staining. Naturally, I contacted customer service expecting the company to stand behind its products and offer a reasonable solution. Instead, I received an incredibly lengthy email outlining SIX different reasons the company suspected I was being dishonest, ultimately suggesting that I may have intentionally damaged its products to obtain compensation. Yes, you read that correctly. I reported receiving a stained product, and Curtarra responded by questioning my integrity and suggesting potential fraud. Apparently, being a repeat customer and having responsibilities outside of responding to customer service emails is enough to make you suspicious in their eyes. They also claimed that because their inspection photographs didn’t show the stains before shipment, my complaint was questionable. Since when does a pre-shipment photograph guarantee that a product arrives in perfect condition? What bothers me most is that instead of putting this much effort into resolving the issue, Curtarra spent its time building a six-point argument against me and ultimately refused further compensation. Imagine spending your hard-earned money with a company, receiving a stained product, and then being treated like a criminal for bringing it to their attention. I have since opened a dispute with my financial institution because I refuse to accept this treatment. I will NEVER purchase from Curtarra again, and I strongly encourage anyone considering this company to think twice. Beautiful marketing and attractive products mean very little when a company refuses to stand behind its merchandise and treats customers this way. I have the email correspondence documenting this entire experience, including their accusations. Buyer beware. If something goes wrong with your order, don’t assume Curtarra will make it right. Based on my experience, you may find yourself defending your character instead of receiving customer service. Absolutely unacceptable. ESPECIALLY WHEN I ALSO PURCHASED SHIPPING INSURANCE. They refused to HELP. That should be ILLEGAL.

I’ve not received any updates on my order status except for these satisfaction emails. It’s been weeks and my order is still in the beginning stages.

I ordered samples ~2 weeks ago and still have not received or been told an ETA.

My experience with Curtarra was terrible. My first purchase was a set of motorized Roman shades—they lasted one year. I bought a replacement control unit, which only lasted one month. So I decided to buy another Roman shades, but non-motorized. Sadly, they were defective. They sent me videos and diagrams to help me fix the problem. But the videos and diagrams didn’t fix the defects. They were supposedly going to reached out to me to offer a solution. Time passed, and I received no response to my numerous emails—they simply ignored them. The only thing they cared about was keeping my money, and all I was left with were defective Roman shades, which I had to replace through another reputable company that truly values its customers.

Stay away, horrible customer service and never received order. Ordered curtains over 3 weeks ago and they were "shipped" but FedEx website says they are still in NJ. They don't seem to know where the curtains are and just keep telling me that I live in a rural area and that's why it's taking so long. We live 20 mins from Springfield, MA and 40 mins from Worcester and we're right off the Mass Pike. Couldn't be any easier to get here and, somehow, everything else we get via FedEx makes it quickly. For example, Chewy delivers in less than 48 hrs. I am starting to think that this company is just a front.

I purchased 9 panels of outdoor linen sheets and was vary happy during installation but of course the weights that are at bottom of each sheets fell out onto the ground. I ordered more and requested additional weights and they sent them. However, I noticed the weights have all fallen out. I don’t know if this is from poor quality sewing or a flaw in the application. Very disappointing they did not offer to replace or fix the existing sheets. Be aware the weights will not hold up that were sewn into the trim at bottom. I quite don’t know I am gonna seed these back on but most likely will take them to my seamstress and spend more money on a product that should have not failed to hold the weights.

I ordered a motorized ceiling mounted track and curtains for our bedroom. The box came and was a bit mangled up from shipping out of China and having to get through customs and UPS and everyone else that handled it. The inside was reasonably packaged to avoid any obvious damage. The installation parts were a bit thrown throughtout the box and not located in one package. It came with two sets of "instructions" with micro print, one labeled S Wave Motorized Curtain Instruction and the other one just Motorized Curtain Instruction. There's very few words on the instructions themselves and the ones that are there are confusing at best. I went to their website because I remember seeing an installation video; the video didn't match the written instructions whatsoever and for whatever reason they recorded it and sped up the playback way too fast. After watching it at half speed I made another attempt to figure out the install and just could not. I contacted their customer service via chat and they told me to just watch the video. I asked multiple specific questions, particularly one about the draw string as to where it should attach to the pulley and she said it didn't need to that it would just work. Well, it doesn't. When the pulley opens the hooks stay put because the pulley isn't pulling on the string. Now I can't get the pulley to go back the other way it's just stuck. I thought I was buying a high end product and believe me, this is not high end. This is cheap quality, terrible instructions and even worse support.

We still have not received our window shade so how can i review it???