CurtarraReviews of curtarra.com

Response from CurtarraApr 13, 2026

Dear Steve, We sincerely apologize for any confusion regarding your recent order. We understand how disappointing it is to receive something different than what you expected for your home. Because each of our window treatments is artisan-crafted to specific custom measurements, our products are listed and sold by the individual panel rather than by the pair. This allows for maximum flexibility for windows of all sizes. We want to ensure you have a 'Worry-Free Purchase' experience. Our team member, George, has already reached out to you via email with a 50% off to help you secure those new 2 panels. This credit ensures you can complete your set at the correct price without any extra cost compared to a standard pair. Please check your inbox (and your spam folder, just in case) for your exclusive discount code. We look forward to helping you get the perfect look for your windows. Sincerely, The Curtarra Team

Response from CurtarraApr 13, 2026

Dear Kathy, Thank you so much for your kind recommendation! We are thrilled to hear that your new custom shade is looking great in your kitchen. The kitchen is the heart of the home, and we are honored that you chose Curtarra’s artisanal designs to elevate your space. It’s also wonderful to know our team provided the great service we strive for. We’d love to see how the design complements your new kitchen—feel free to share a photo with the tag#curtarra_curtains! Warmly, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear Karen, Thank you so much for choosing Curtarra for your home! We are thrilled to hear that the drapes lived up to their description and that you’re enjoying that signature soft, satiny finish. Our artisans take great pride in ensuring every fabric we select drapes beautifully right out of the box. We’re honored to have earned your trust, and we look forward to helping you with your next project. Welcome to the Curtarra family! Warmly, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear Mary, Thank you for your honest feedback and for highlighting the quality of your new window treatments. We sincerely apologize for the frustration regarding the lining alignment and the communication gaps during the shipping process. The bottom side of the lining is not sewn with the drape because of the different flexibility of the fabric; this working standard can avoid the lining fabric being longer than the drape after hanging. Regarding delivery, because our products are custom-crafted rather than mass-produced, the journey from our workshop to your home can take a bit longer, but we realize how important proactive updates are for your peace of mind. We will ask our technical team to consider whether we can keep our clients informed of the production progress to put your mind at ease. Thanks for your kind feedback again. Best regards, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear James, This is wonderful to hear! We know that 'cat-proofing' a home can often feel like a compromise on style, so we are delighted that our cat-resistant sheers are providing the durability you need without sacrificing the aesthetic of your space. Our pet-friendly fabrics are specifically engineered with high-density weaves to withstand curious claws while maintaining a high-end look. It’s fantastic to know they’ve become an essential part of your home renovation. We’d love to see how they look in your 'cat-proofed' sanctuary—feel free to share a photo with our community! Warmly, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear Jade, Thank you for your kind words regarding our Harris Linen curtains! We are so pleased to hear that the quality exceeded your expectations and that they look stunning in your home. We completely understand that sometimes the 'feel' of a room changes once the curtains are hung. Our Harris Linen is indeed a beautifully substantial fabric on its own. While the lining may add excessive thickness for you, it also increases volume and serves to block out light and protect the fabric. Warmly, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear Peggy, Thank you for trusting Curtarra with your custom window treatments! We are delighted to hear that the custom length and width were a perfect fit for your 9'6" ceilings—achieving that precise look is exactly why we do what we do. It’s wonderful to know the light filtration is hitting that 'sweet spot' for your room to truly shine. There is nothing quite like the glow of a well-lit space. Welcome to the Curtarra family, The Curtarra Team

Response from CurtarraApr 8, 2026

Dear Karen, Thank you so much for your lovely review! 'Well-made and absolutely beautiful' is exactly what we strive for with every artisan-crafted piece we ship out. Knowing that you are happy with your new curtains makes our day. Thank you for choosing Curtarra, and we look forward to helping you beautify more of your windows in the future! Best regards, The Curtarra Team