EC
Needed a touch more effort
The material is beautiful and the curtains are made well. My primary complaint is that the curtains were not crease trained at all, so they don't fall nice and neat. Other curtains I've ordered that are of this price point were crease trained and packed folded perfectly like an accordion in the bag, with a paper band to hold the shape of the folds together. These curtains came in big bags folded in half twice, top to bottom. I'm very disappointed that I spent thousands of dollars and still have to do this process myself, which could have been easily completed from the factory with no down time on my part, especially considering the 4-6 week order fulfillment.
Response from CurtarraMar 27, 2026
Dear EC, Thank you for your honest feedback and for recognizing the beauty and quality of our materials. We sincerely apologize that the presentation and 'crease training' of your curtains did not meet the premium standard you expected, especially for an order of this magnitude. We want to be transparent with you regarding why this occurred. For exceptionally high-set windows like yours, our standard horizontal shaping machinery occasionally faces physical limitations. However, we hear you—at this price point, the 'out-of-the-box' experience should be effortless. Our Commitment to Improvement: Your feedback has directly impacted our operations. We are currently implementing a new vertical steam-shaping station specifically designed to handle oversized and extra-high panels. This will allow us to 'crease train' and accordion-pack even our largest custom orders in the future. In the meantime, we want to ensure you get that perfect, neat fall. Please stream and train curtains like below: https://youtube.com/shorts/becWMysb6Qo Warmly, The Curtarra Team