Alex C.
I purchased curtains during a mental…
I purchased curtains during a mental health crisis where I was unable to make sound decisions. I attempted to return the items for full reimbursement, but was told because they were "customizeable" I could only get a 70 percent refund if I donated them and provided a Goodwill receipt. I think this is a rip off and customers should receive full reimbursement. That's $400 I flushed down the toilet.
Response from CurtarraMay 8, 2026
Dear Alex, Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficult period you have been going through. Your well-being matters deeply to us, and we regret that this situation has added any additional stress during such a challenging time. We want to be fully transparent about two aspects of your experience: Regarding our refund policy: Every Curtarra curtain is artisan-crafted and custom-made to your exact measurements. Unlike mass-produced items, custom pieces cannot be restocked or resold once made — which is why a traditional full return is not possible. Our donation-refund policy was designed specifically to offer meaningful relief (a 70% refund) while ensuring the curtains find a second purpose through charity, rather than going to waste. We understand this may not feel like a fair trade-off given your circumstances, and we sincerely apologize that this policy wasn't communicated with greater clarity upfront. Regarding soundproofing: We also want to be honest — fabric curtains work through sound absorption, not full sound isolation. Even our highest-density weaves typically reduce ambient noise by around 8 decibels, which softens background sounds and reduces indoor echo, but cannot fully block out traffic or loud external noise. We regret if our product descriptions created unrealistic expectations. Wishing you peace and recovery. Warmly, The Curtarra Team