CubeSmart Self StorageReviews of cubesmart.com

I have had a space at the Lewisville Texas location for over 10 years. At one point we had four large units. At present we have unit C138. My rent for the unit is $212.00 per month. I overheard a customer asking how much the rent was for that size unit and was told $156.00. I asked the young lady there if I could change my cost to the lower price and she said that the only way was for me to move all of my belongings to another unit. I have decided since I have to move my belongings anyway that I will find another company to use for storage. The fact that I am being charged more for a space that is now less expensive if rented now is totally insane.

My local Cubesmart advertises "free use of this truck when you rent from us" but they have had no truck available FOR MONTHS. It is dishonest - it's now a bait and switch. And they refuse to do the right thing, which is reimburse for a rental or discount storage rental. This is supported at the District Level - CORPORATE - and is BAD BUSINESS.

Karla Rodriguez of Cromwell, CT is a gem. Gave me great advice about unloading my things when I'm ready.

CJ was very helpful, kind,and courteous. I appreciate his exceptional service..

Do Not Be Late In Any Way after 30 days! You will be assessed far more than you will expect and they will lock you out of your own space! There is no human element of concern from any of their customer service agents or managers! Their corporate office acts like a PRISON WARDEN!

I have had my belongings in this storage place for almost and years and this is a poor place land the customer service is very poor and non-caring and I am so sorry that I chose this place. Every month I haft to request a pass word change due to there poor system and when I call into the customer service they act like they really don't care with there voice tone. I was told by the customer rep that 30% of his calls are people calling complaining about there service. When asked to speak to a manager and I said good morning he was soooo rude he did not bother to ask or say good morning back and to me that is very POOR customer service. I have been in the customer service field for over 15 years and I ALWAYS ASK MY CUSTOMER HOW THEY ARE DOING. It shows that the company CARE. They had enough nerve to charge me a 100.00 for the smallest storage they went up on my storage 4-6 months after I was there and told me that I was randomly chosen.

I have always had a great experience with this facility. This is my second time using Cube Smart. NeToya Thompson is very friendly and helpful with any need you may have. A great manager. Judy Lawless

Wonderful customer service the Manager Angie was excellent thank you