CubeSmart Self StorageReviews of cubesmart.com

Outstanding and pleasant service from customer service to management. Very helpful and friendly atmosphere. I personally have 3 units and each one is clean and very well kept. I research and visit around 3-4 different company before I decided to go with them. Best decision ever.

Good Morning Mr. Marino, I hope this e-mail reaches you quickly and you address this matter. My husband and I used a Cube Smart in Summerville, SC and had a great experience, so we decided to stay with Cube Smart when we needed to move our storage unit items to Greenville. We are in the middle of a long move (3 hours) and thought that would make it easier. We reserved a 10 X 30 unit 2 weeks ahead online and the store manager in Simpsonville called me (Ash Mann). We discussed the options in length and set up our appointment. We scheduled to come move into the 10 X 30 Unit on July 27. She knew of the entire situation - moving from 3 hours away with a 26 ft rented truck and we had people from our church meeting us there to help us move into the unit. On the phone she even stated, you will need one lock the day of move in or we require you buy one. All was clear and ready. I called ahead to let her know that my appt. time would need to change to later in the day because our renter truck time was shifted. No one answered at the local store, so it shifted to a regional or corporate office. The woman I spoke too said she made notes in the computer. When we arrived at the Cube Smart in Simpsonville, she said she never received the notes and had been on vacation. She wanted to show us the unit before the paper work and said we would need 3 locks. I asked, "Why would we need 3 locks for a 10 X 30?" She responded, "Well it really is 3 10 X 10 units in a row. Each door requires a separate lock." I told her that when we reserved the unit and we spoke on the phone, she did not tell me that it was 3 separate units. She confirmed that and said, "Yes, you are right, I never told you that." I said, "If i would have known, I would have looked elsewhere because the size of our items won't fit into a 10 X 10." She responded, "It is the same square footage." I responded, "It is not the same. I reserved a 10 X 30. The furniture and machines do no fit in divided 10 X 10 units. You should have told the truth and called me. Now we have driven 3 hours and people are meeting us, and we are stuck. This was really dishonest." She proceeded to show us the units on the golf cart because she insisted that it was the same square footage and we could look to see. At this point we were stuck. We saw the units and there was no way it would fit our items. We reserved a 10 X 30 for a reason. While riding in the golf cart, she told me that we could not have a dog on the premises. I explained to her that the dog is my sister's service dog who was helping us move that day and she has a disability. I told her the dog has a certificate and is a service dog (he wears all the service dog leashes and labels). She told us that did not matter and we could only have the dog there today and could not have him on the premises again. As you well know as the manager, that is illegal. There is up to 10,000 in fines for a location to prohibit a service dog. Now that were were stuck, she called to find another Cube Smart that would have as she called "a 10 X 30 with no walls" - she was still justifying that the 3 10 X 10s would be the same. She found a unit at the Piedmont location. I reminded her that the location is extremely further from the new home we are buying. At this point we did not have a choice. We had people helping us move and the truck had to be turned in. So beyond the extreme sarcasm she expressed, she was not helpful at all. We were able to move all the truck to the location at Piedmont with Lisa Troy. She helped us and did her best. The issue is that this put us over 2 hours behind the schedule making this change and the distance from our home is about 17 miles. This will make it extremely difficult to move our items later and more costly. The Simpsonville Cube Smart is only 3 miles from our new home. If we would have known then we would not have used Cube Smart. We would have gone with another company that was closer to our home, but because she was dishonest, it trapped us and makes everything harder. I know Cube Smart prides itself on customer service and this was the worst we have received ever from any type of company. Moving is hard enough as it is, but to add this extra stress and cost by no fault our own is unacceptable. I hope that you address and resolve this issue appropriately and quickly. Sincerely, Tanya and Luiz Franca

The staff at 2515 East Rosemead Parkway Carrollton,TX 75007 Crystal and the young man that’s always in the office, they are both outstanding!!! And so pleasant to work with. Love those guys! Thanks! T. Swanks,

Justin Baldwin is the best employee that you have. He really goes out of his way to make the customers happy. The store is always clean. Keep up the great work.

Cubesmart Augusta GA Wrightsboro Road will raise your rates several times a year. So far this year for me totaling $45 increase. Price gaugers. No company realistically raises their rates 20 or $30 at a time but CubeSmart does. Go elsewhere. Unit and service been good, but I can no longer afford their rates. They have a person called the Revinator who looks at accounts constantly and if you have multiple storage units you will definitely get screwed with higher rate increases

I have been buying delinquent storage units in central Florida for several years.and this place in Kissimmee #6177 is one of the worse places to store your stuff. First off the manager has given me disrespect and always miserable to deal with. Needless to say the last time I picked up a unit it took 2 trips and forgot the receipt. I was told to come back with the receipt to get your deposit back. Well I didn't find the receipt and she would not release the money. After 3 weeks I complained about it and finally can drive 120 miles round trip to collect my money. After a heated discussion I thought it was cute that the cube smart manager hoped I get in a deadly car accident =)~ Anyways if you don't mind rats and roaches crawling all over your stuff this is the place to store your trash. I know of 3 buildings that is full of them.

I was very hesitant about getting a storage but had no choice because lack of room. I’m glad I found this place in Kissimmee store 44 as soon as you walk in the friendly staff Carohely Bruzco and Lou Afanador made this experience a great one, the facility is well maintained and clean. Thanks guy!!!

Our experience was excellent. Danielle handled every think professionally and quickly.