CubeSmart Self StorageReviews of cubesmart.com

I would give them less than a one star rating. Basically what happened was, I called to make my payment at 530, the lady took my credit card info and then after a brief moment said ok your payment went through. Now usually a business will tell you before charging you how much you owe or what they will be charging- not this place. She said ok it went through, I of course asked how much she charged me and it was $110 above my bill. I asked why and she said because my payment was not received by noon and the system does it automatically. Absolutely ridiculous!!! They will not refund my $110 and apparently they have done this to many customers without their knowledge. Protect yourself and rent from a different storage company.

I recently had the opportunity to rent a storage unit at 430 1st St, Jacksonville Beach, FL 32250. Scott, the manager, was knowledgeable, attentive and provided excellent customer care.

I rented a unit at 1830 E. Irlo Bronson Hwy in Kissimmee, FL. The store managers name is Fernando Reyes. I have to say he has the best customer service skills I've ever seen. He was very friendly, went out of his way to help me out.He treated me like I knew him forever and we were best friends. I can't say enough about how great he is. If everyone treated people like he does, this world would defiantly be a great place. I came back in and he even helped me set up my online access information. Fernando is the best of the best. I would recommend anyone to this location. Thanks Fernando for making my really bad day a 100% better. Evelynann

We paid for a service 24/7 , when I entered the gate for my storage on my way out the gate did not open back again, I called the phone number online because no one was on duty, had to wait for over an hour to get the gate open back again , customer service was the worse I ever experienced,

Great experience. Always easy to access, always clean and the staff (Mary and Shane) respond quickly and courteously! Would recommend to others and will use again if I ever need another storage unit.

I was completely satisfied with my experience with CubeSmart...It was my first time renting a space from them...but I couldn't have asked for a better, more courteous and knowledgeable rep Sam Rodriguez...He answered all my questions and was very patient with me. I truly love when the customer's needs becomes is put first..

If there is a GOOD review here it is an employee! They are in the business to RIP YOU OFF or STEAL and SELL OFF your belongings! TRUST ME ...they sponsored all those TV shows showing people how they can come buy all your possessions from them ... this is why you see all these new storage places opening everywhere. ONE - you will be forced to pay $12.00 per month minimum for $2000 of insurance when most people have thousands of dollars worth of stuff in the smallest room ...it just a way to steal another $12.00. TWO they charge $35.00 per month in taxes - three if you are late they charge $25.00 per week! DON'T RENT HERE ----

THEY ARE THE MOST DOWN TO EARTH PEOPLE GREAT TO WORK WITH. NANETTE CLAIBORNE MANAGER 2990 CROPSEY AVE. LILIA JEAN JOSEPH GENERAL MANAGER THEY DESERVE 10 STARS