Crunch FitnessReviews of crunch.com

Some of the staff are pretty friendly, but when it comes to actual customer service, this place is really bad. I lost $5 to the vending machine due to it jamming when I purchased a drink. I never received my drink, and when I asked for a refund, I was told that I had to call a separate company to claim my money back from the vending machine. I asked whether the Crunch employee was going to call the company to inform them that the machine is jammed, and out of service, to which she said "yes". I asked if during that call, if she could mention that I never received my drink and ask them to refund my account. She flat out refused... Why? A customer-focused company should have issued me a refund and then claimed the amount back from the vending machine company, not leave it up to the customer to chase around complete strangers. She told me I had to be the one to make the call, and when I eventually did call them, no one picked up. When I mentioned this, she basically shrugged and told me that this is standard. I'm convinced I have lost my money for good now. The overall equipment in the gym is reasonable, albeit quite dirty and limited tissues / wipes are available. There is a half-enforced towel rule that is lackadaisically mentioned over the load-speaker but rarely actually enforced. The gym seems beyond capacity a lot of the time, so it can be very difficult to find equipment to use. Overall I cannot recommend this gym to anyone who expects even basic customer service.

I am speaking on behalf of the Crunch Fitness I went to I am not speaking for all of the gyms just this one... I liked the price and the location was perfect for me because it was cheaper and convenient compared to other gyms like LA fitness which is more expensive and much further. Tbh At first I would have given this gym 4 stars I enjoyed the gym they had all the machines I liked to workout on everything was great about the gym itself it was management, customer service and workers that turned my review into 1 star... the crunch Fitness I went to would have people selling things (like cheap jewelry accessories and products irrelevant to fitness etc) in the middle of the gym while people were working out and it would get so crowded it was ridiculous and it would happen often people r there to workout not to buy cheap jewelry... another problem which is the biggest problem was costumer service.. They charged me more then my brother idk why they did maybe they thought I was dumb or maybe they liked my brother but they tricked me into paying $20 for months for no reason for an upgraded pass that I never asked for while the normal price was $10 .. also I noticed that the female workers were very unfair to some costumers once my brother had lost his pass and they gave him a new one free no problems a few days later I lost mine and went to the same girl who tried to charge me $5 my brother confronted them and eventually gave me a free one as well because they got caught .. still very unfair to all the people they charged while others get it free...also they hire creepers.. on the weekends it use to be my favorite time because there were less people and I can use all the machines I want.until one day i was like the only person left, I went to use the locker room after working out and without knocking a male worker just walked in he said sorry and walked out I thought “accidents happen”but then the following weekend it happened again and then the following after that... I stopped going on the weekends... sorry this review was so long there is actually more I would complain about but I think I said enough.

My experience with crunch is very bad .What happen i joined the crunch new open hauppauge location and took the personal trainer services $160 per month for three months. The trainer postponed classes next two weeks and third one by me . Three weeks no classes and later i got my salary deduction due to covid situation and requested to crunch manager to wave off my personal trainer service charges but that not the case and they charged $360 dollar for first two months even not taken one day classes. I talked 2-3 times to manager and each time she just told me that will talk to director and did nothing. Later nothing happen so i assumed that i have given $360 donation to gym for their employee salary and they are not able to feed them...... my experience was very bad with them hence please check before join.

I used to like crunch, except your customer service is close to non existent. I signed up at fort greene branch in New York a month before NYC lockdown last March. I went 3 times. The day before lockdown went to cancel my membership but was told by the person working at reception that all accounts wil be frozen and I’ll be contacted when they reopen. Fast forward NYC opens and I start getting charged, abs finally get to cancel the membership after they charged 4 months (an extra yearly maintenance fee? It hasn’t been a year yet). Try to contact branch management for refund, they reply with rude messages. Contact the brand management. Crickets. Post on Instagram, they delete my negative comments. Wow. Stealing money from the people during the pandemic... still waiting for that reply...

I am a crunch member at epping (vic). Today at 7 pm on 29 dec, after finishing my workout, i was going out but suddenly called by a girl at reception and she started arguing me that i have not put my weights back after using it, which was totally lie. I told her to check the camera but she did not. Later her boyfriend or friend started yelling on me and forcefully compelling me to put the weights back. I was so shocked with this behaviour of the crunch employee with customers. I felt that its not safe for the customers if its employee is like that. I saw it happened with other customers as well.

This gym lies to there customers Before Covid started we attempted to cancel our membership, since there were no managers they said the best they could do was freeze the account. During Covid there building was closed and no one was picking up the phone lines. Now after all this time we receive a bill of over $300 and we literally only went to this gym twice when we first opened the account. They are all crooks and i hope they go out of business for all the fraudulent activity that happens here and there disrespect towards there customers

I cancelled my membership on the 10th of November. Because it wasn't 10 days, I had a fee - the man who did my cancellation did something incorrect and I have accrued a balance due of $150. Because he did not submit correctly, my crunch account was never cancelled, I was charged for two months and the yearly fee. Absolute garbage. A mistake made by an employee is now MY responsibility. Not fair, really upsetting. Luckily, Jesse from Belle Isle is very kind and is helping us work it out.

We transferred from 24 hr fitness and many older machines to find the Crunch facility much more modernized with a very helpful and courteous and caring staff. They are also in the process of adding tons of new equipment and a very nice facility overall. I was also impressed with their excellent priced membership plans. So far 5 stars all the way and I see good things coming with this new membership. Both my wife and I are hard core gym rats up to 7 days a week.