Crunch FitnessReviews of crunch.com

Horrible from top to bottom, inside and out. Poor management and administration, filthy gym, disgusting bathrooms and locker rooms. Very bad reputation around the entire county of El Cajon, California. Will not recommend this gym to friends, family , and I suggest anyone reading this review find another gym, Any gym !!!

Filthy men’s locker room at Amarillo location. Very poorly managed. Did almost nothing during pandemic to protect customers. Equipment broken, no signs, tanning, massage equip often does not work. Blood on the floor in men’s locker room, and I told them. They did nothing. Employees stare into their phones all day.

I cancelled my membership in March 2020 at the beginning of the Pandemic, I was a member in the Elk Grove California location. I discovered recently that I was charged 3 months after cancelling and fully reinstated without my knowledge, I was told that I only suspended this account, but this is not correct and not what I was told during cancellation. I ask "if I suspended my account... then who reinstated it?", "because I did not". No answer was given for that question. I asked for a full refund or time credited back to me as I had not been to the gym not even one visit since the pandemic and I was told by a very nice rep. (Raelyn) that it was nothing she could do. She then asked a general manager who could have easily made allowances to keep customer satisfaction and retention, but only replied with a political answer of "NO".

Was berated by the Manager Mr. Hampton in front of the whole gym. My god I have never met anyone with so much disrespect and lack of awareness. I saw all the reviews and signed up online, as to minimize contact with staff. I didn't make it to my second workout. If you do sign up, do it on a credit card with good customer service. Called Apple Card, told them what happened and took care of it.

They have some good equipment and low prices, so it’s tempting to sign up. Once you do, it’s high pressure sales for training and upgrades, random fees, and impossible cancellation. This is a dishonest company.

If you want To get bullied. Harassed. And made fun of, then go to Crunch Bellmore. There is a group of bullies that are Michelle C. Zumba Followers who not only bully shy people but they bully people with disabilities. They tell the members to go to the back and that they don't belong in the front. If you don't go to the back. these bullys snicker, Taunt and make snickering sounds throughout the zoomba class. No help is given from Sam the manager. Crunch Bellmore does not protect their members. One of the bully leaders is Madelyn H. What a disapointment!! I believe they should be reported to the Committee on Special Education. I no longer attend that gym. Who wants to go to a gym to get harrassed? Bullied and made fun of? I go to the gym to destress and not to be molested by bullies.

DO NOT GET a MEMBERSHIP they will ignore your request to freeze the account. They will reactivate it during a fricken pandemic without your consent and authorization. They ignore your 20+ cancellation requests. They will not transfer you to a manager. They will not refund you. They do NOT GIVE A CRAP about loyal paying customers.

I wrote back in Nov 2020 to cancel my membership (because of COVID-19). They emailed me saying that it was cancelled and my credit card was refunded. HOWEVER, each month I received a new charge as well as the annual fee charge. I have contacted them several times and no one has emailed, answered the phone, or called me back. The gym was closed for a little bit so I couldn't even go in. The staff member let me know that I need to physically go into the gym just to cancel it. Crunch's mid-upper management is deceptive and shady with terrible customer service. Avoid them and save yourself the trouble.