Amos F.
Membership fee and personal training fees.
I Joined Crunch Fitness 0011 Gym on December 30, 2019, and paid a full year membership fee. My first visit was January 13, 2020, and my last visit was March12, 2020, due to COVID-19. I also took personal training at the Gym, and always pay two weeks (two sessions) in advance for the training. Due to my previous health issues, I decided not to go back to the Gym, and requested a refund of a PORTION of the membership fees, and the fees for two sessions for personal training NOT rendered. After several phone calls, emails, and registered mail, they refused to refund my money - a total fee of $185.51. I would never recommend anyone to join Crunch Fitness based on the following: 1. They don't provide you with a copy of their contract for you to review - they just read to you (from the computer) the sections of the contract that is in their favor; 2. Nothing was mentioned to me of their cancellation policy; 3. I was unable to contact the owners, because the staff refused to give me their names; 4. No consideration was given for the reasons why I stop going to the Gym (COVID, and I am a high risk member due to COVID); and 5. Today I am out of pocket $185.51. Caution: If you decide to join Crunch Fitness, make sure you know what you are signing - ask for a hard copy of the contract and read it before signing. If you are taking personal training, don't pay in advance - pay based on services rendered. A review by Amos Findlayter. Phone #: 647-381-1239.



