Crunch FitnessReviews of crunch.com

I don’t understand why these people can’t open a location in the south side of San Antonio extremely inconvenient to have to go to the opposite side of town to work out. Spending more money on gas should’ve just stayed at True fit

SCAM. Double charged by ABC third party vendor. GM did not care or attempt to help resolve. Cancelled after 3 weeks. YUCK!

I would like to acknowledge Jasmine from Caringbah and strongly recommend that she be considered for a pay rise or formal recognition for the way she performs her role. She went above and beyond to assist me with an ongoing membership issue that had been happening for months. She was professional, polite, patient and took the time to properly investigate the problem rather than simply telling me to walk through the gate like they do at Rockdale Jasmine identified the issue on the system, contacted my home gym at Rockdale, corrected the incorrect information and made sure everything was properly resolved. As a result, my barcode finally worked and I was able to enter the gym without any issues. Jasmine is doing exactly what she is being paid to do, and in my opinion, she is doing it 110%. She checks memberships, speaks to customers respectfully, takes responsibility and genuinely cares about doing her job properly. Staff like Jasmine should be recognised and rewarded because she sets a great example of the standard that should be expected across all centres. I sincerely believe Jasmine deserves recognition and a pay rise for her outstanding work ethic, professionalism and commitment to her role.

I signed up because it was supposed to be a deal. It ended up just being false advertisement because I *supposedly* was just being charged a “prorated annual fee” but then got charged an extra $70 without warning! Why advertise all the “deals” and give someone a “prorated annual fee” and a lower “enrollment fee” if there are hidden fees that are not mentioned in the ad!? Meanwhile, I can’t find a single email address to be able to reach out and voice my concerns. Since when is this ok??.. I am thoroughly annoyed because CRUNCH SHOULD BE BETTER AND MORE TRANSPARENT when having people sign up.

I have been a loyal Crunch Fitness member for quite some time and, until this interaction, I had nothing but positive things to say about the gym. Unfortunately, my recent experience with Mateo at the Brandon location was so disappointing that it has me seriously reconsidering my membership. I called regarding an unexpected $65 annual fee on my account. After being informed that it was a yearly charge, I explained that I am returning to school and, because of the demands of my schedule, I would no longer have the time to regularly use the gym. I hoped there might be some understanding or guidance regarding my options. Instead, Mateo's response was simply that I had signed an agreement when I joined and that was the end of the discussion. At no point did he acknowledge my situation or show any interest in helping me find a solution. While he remained calm throughout the conversation, his demeanor came across as condescending, dismissive, and completely indifferent to the concerns of a long-time member. What disappointed me most was not the fee itself, but the complete lack of customer service. I asked several times if this was truly how Crunch wanted to treat a loyal member who fully intended to return after finishing school. Each time, I was met with the same matter-of-fact attitude that made it clear my business and loyalty meant very little. Crunch has built a great gym with excellent equipment, a welcoming atmosphere, and a strong community. One trainer, Daniel, who is no longer there actually motivated and guided me through three life-threatening bouts with breast cancer. Even when I couldn’t go to the gym for months because of surgeries or treatments, I kept it going because of the supportive relationship I had with my trainer. That is why this experience was so shocking. One employee's lack of empathy and customer-focused service has done more damage to my perception of the company than years of positive experiences have done to build it. I genuinely do not want to cancel my membership, and I would prefer to continue supporting Crunch. However, this interaction with Mateo was so unpleasant that I am now considering taking my business elsewhere, especially with new options opening nearby. I sincerely hope Crunch rethinks how loyal members are treated because no customer should walk away feeling as unvalued as I did after this conversation.

The gym in Ithaca New York the bathrooms are disgusting the showers never work. You can not call anyone if you have a problem except the rude people at your local gym. Good luck cancelling your membership. Never would I use another crunch gym.

I joined 3 months ago in Kyle Texas. I knew going in the gym was not large at least in the amount of equipment available. But I was reassured if I came during off peak hours there was plenty of room. I tried several different starting times and days, never mattered the gym was over crowded constantly and of course a good portion of them on their phones while on the equipment. Ok not for me so I go in 10 days before billing cycle and I’m reminded ( told) there is a 30 day cancellation cycle so I had to pay for the following month. I’m going midday for an hour all month so I can just hold the front door open during the dead heat of summer 😃. Back to planet fitness! Little farther drive but a much better gym. Save your money do not join Crunch fitness in Kyle Texas.

I love this facility