Crunch FitnessReviews of crunch.com

In my mind I hand one maybe two quick questions because for the last 10 minutes I was already on their Bursnville web site and reviewed just about everything on it but I did not see a link or partnership with Silver Sneakers. A female answered the phone, I asked do you partner with Silver Sneakers, she said yes. Hmm, but there is'nt a link to Silver Sneakers on their web site Can I get your name, J... Can I get your last name, C... She was asking these questions quickly, which was bothersome (thinking don't start selling to me). Is this a good phone number on which you called? Y... I tried to politely interupt her saying excuse me. What are your fitness goals, I gave her a generalized answer. I tried to communicate (talk) with her, she kept on aggresively, speed talking and speed selling! I paused and tried again, excuse me. She kept on aggresively speed talking and speed selling! We have programs for kids, programs for this and programs for that, yada, yada, yada. I tried to politely interupt again her but she kept on quickly and aggressively talking and talking about the gym. I remember the high pressure gym (lifetime memberships) memberships from back in the 80's and 90's. Geez, you lost me, there is no way I will want to be apart of Crunch especially after reading the other bad reviews and hidden extra charges. I frustrateling hung up. Healthy regards, JC

It's just a dirty small locker/changing room on Lasky in Toledo. When you use a shower it's disgusting, no water pressure and is always a toothpick on the floor. You know by just looking down, you need rubber deck shoes or some kind of Crocs to wear. The dry sauna is also really small and there's always somebody jumping up and down trying to exercise and playing their loud music. When you changed clothes, they removed 1 of the 3 benches because it was broken. Even 2 of 4 front doors always have caution tape on it so you can't even use that door. When you complain about how filthy the locker showers are, they don't care. Just keep out of the locker room, and don't pay the max, it's not worth it. I am also cancelling my membership after 3 years because of what I mentioned above, not to mention how corporate representatives communicated to me.

How can i pay for a membership to go to every gym you have. Only to move and be told “crunch doesnt allow you to enter crunch signature”. Wtf is crunch signature. Ok can i upgrade? No theyre seperate entities and i have to cancel my membership and buy a new one. But can I cancel my membership? Nope. Cuz it needs to be at a certain time frame. So I have a crunch membership and yet, cant go to a single crunch in nyc because all crunch in nyc are signatures

The place is very dirty, the machinery is covered in dust and the leather is torn. It's quite neglected. The classes and teachers are wonderful, but the maintenance and cleanliness are very poor.

This company is extremely shady with their billing practices. After speaking to the manager Poughkeepsie, NY location), she said she would look into it but never did to my knowledge. Never even got back to me. I had to file a formal complaint with the Better Business Bureau and the Attorney General of the state of New York. My problem still isn’t resolved. And the place itself could be cleaner. 

They won’t let me in (discrimination) even though I had a 1 day guest pass

I have been with the gym for almost a year. Gym on hwy 6 in houston is spacious. I signed up for personal trainer. I had changes in my hours and decided to put a hold on them. But before I could do, it didnt go into effect for 30 days. Meantime my card was still being charged for session. I didn't use session bc personally dealing with some struggles and motivation. I pretty much stop going to the gym. My situation didnt changed financial and I tried to cancel but was never informed to do so I will be charged to cancel 189. I have 14 session credit. Your process makes no sense and appears to trap and bleed people for more money.i dont get a refund on paid session. Why not deduct from that? Please advise. It iz hard to reach anyone via phone only via contact form.

The cancelation policy is a greedy joke. I tried to cancel my membership but wont be able to without paying the annual fee (due March 28, 2026) for the upcoming 12 months despite losing access to the gym on March 6, 2026 before I even get charged the annual fee. I came in on February 26, 2026 which is before the 30 day window. The manager AND Jake the managing partner informed me because my last payment is March 7, 2026 and within the 30 days of the annual fee, I have to pay both?? I tried to ask for the annual fee to be waived since I won't have access to the gym these next 12 months but was informed they cant do that for me. I feel ripped off. The gym, while clean, is not worth these unreasonable, greedy policies.