Crunch FitnessReviews of crunch.com

Overall, I really like this gym and my workout experience at the Waldorf location. The facility is nice, the workouts are great, and I’ve been happy with my membership overall. That said, for the amount we pay in membership fees, I expect the equipment and amenities to be maintained properly. The men’s locker room sauna has been out of service for more than a month. I use the sauna before and after my workouts, so this has definitely thrown off my routine. I understand things break, but a month is a long time for an amenity at a gym that’s not even a year old. There are two smaller saunas available in another area of the gym, but they’re pretty small and co-ed. I’ve also noticed that some of the women seem uncomfortable with the situation. On top of that, both sauna door handles are broken. That seems like a pretty simple handyman/maintenance issue that should have been addressed by now. I understand this gym gets a lot of traffic, but that’s also why I would expect commercial-grade equipment and regular maintenance. If things are already showing this much wear while the facility is less than a year old, it makes me wonder what things will look like a few years from now. Again, I actually like this gym. That’s why I’m hoping management takes the feedback seriously. I’m not expecting everything to be perfect, but when you’re paying premium membership prices, you should be able to expect the basic amenities to work.

I absolutely love Crunch Fitness in Long Beach! I’ve been involved in the fitness industry for over 30 years, teaching everything from cycling and BodyPump to HIIT, kickboxing and water aerobics, so I’ve experienced a lot of different gyms and fitness environments. What I really appreciate about Crunch is the welcoming atmosphere, the variety of equipment and classes, and the friendly people. It’s a place where people of all fitness levels can feel comfortable coming in, getting a great workout, and having fun while doing it.

I have seen some of the negative reviews of other Crunch gyms and they are NOT very kind. But the Thousand Oaks and Nacogdoches Rd location exceeds customer service by all the staff. Just a little background on me. Diabetic with a history of a sugar level of 7.1, yeah very high, low stem and was giving up on how I felt and looked. I was a member of another gym (Planet Fitness) for a few years with a goal to tone and body transformation with no interest on my sugar level. The club staff was fine, and they just gave me tips seem to care but that’s all. As for personal trainers, there were some, but none gave the attention that Crunch gives to their members. Now a new club open up day all were welcome by the staff (The Executive team, manager, supervisors and staff). That my friends was the beginning where I met my personal trainer, Gabriela. Oh, she saw me smile and not really buying into the whole new club and benefits the clubs brings. She took me by the hand and introduced herself. Right off the bat she gave me the “two centas tour of the club and really hit on all of my questions and before I can say what was on my mind she was way ahead by touching those questions. Gabi’s fitness plan is brilliant, extraordinary to say the least. In a month, My sugar level dropped to a more recommend level 6.2 and I feel better physically and mentally. As Gabi said “its not how much weight one can lift or repetition it’s the posture, the slow-paced movement and breathing that help the transformation of each muscle”. I will share this with you if you are with a personal trainer or a buddy that is coaching you. Have they touched on: 1, What are your goals? 2. How will you reach them? 3. Do you have a plan? 4. Nutrition and how much do you need to consume or cut back? 5. Are you monitoring your vitals to avoid injury? These are just some of the questions that I have gathered from Gabi’s playbook. It has been helping and it shows on paper. The most important elements that drive this are patience, focus, listening to your body and staying with it!! I bought into a six-month program with a chance to stop if for some reason it did not meet my expectations. It’s been a month and I had my doctor’s follow-up visit with my sugar count now at 6.2 from a 7.1 is extraordinary to drop my sugar that low and in a month!!! I can wait to see what I will see by December with my sugar and my transformation?!?!?! By I owe this to my personal trainer Gabi, who is committed to her clients, focus is on their well being, goals and progress. Not many people seem to focus on those elements, but she does. Motivation – she keeps your attention awake. walking you through the steps and what the intent of the exercise is doing for your body. That is education at its best! Being informed and working to meet that goal. Every visit I just don’t walk in just to do the routine but walk in to see and ask myself “What next? what are we going to work on? What Am I going to learn something new? Anticipation!!! Yes, to welcome the unknown that Gabi know how to deliver it and teach you. I am just a client but I wonder if her superiors have seen her plan book or have listened to what she is accomplishing? Now I have seem the other personal trainer in the gym and just wonder are they in tune to Gabi’s plan book? I ask myself that because I was listening to a member talk how this was not working for them. I introduce myself and talked and shared my experience and suggested engaging themselves with their trainer and ask questions Even provided bits and pieces of Gabi’s drill in the form of questions and they gave it a shot. Guess – up more communications was need and aligning their drills. Thank you Antoine Managing Partner Wayne Personal Training Manager

I workout at the same time each day, the staff are really friendly. The staff have been very accommodating and they are joy to see each day. 😍

From the start church Flagstaff charged me for six accounts when I only opened three. They owe me over 600 dollars and I have put in 2 requests for funds and have yet to receive anything. The manager refuses to speak to me on the phone and will not call me back. I was also told by one employee that a third party handles the refunds and its being processed. I called that company and they informed me that its the responsibility of the local gym to provide refunds. I called the Flagstaff Arizona location for an explanation. I was told the same story. This cannot be acceptable customer service. I am now on hold waiting for a manager that seems to be the president of the United States because he is always in a "meeting" Crazy as hell!!!

Shortly sfter entering Crunch ( here in Windsor) I was requested to visit the desk. There I was was told in very stern terms that I had entered the facility under false pretenses. (your not a member) I was told that I was using my wife's scan bar. I advised them that my wife was not a member...nor did I know the person who corresponded to the scan. I was treated very rudely by the onsite manager. And, any time I attempted to provide comment I was interupted. Even when I attempted to say " please do not interupt me. She maintained that I did not get the bar code from crunch. WRONGO! They looked up my membership and provided a new bar code. The takeaway is that rather than undertaking an immediate power trip It is important for this manager to take a course in conflict resolution - utilizing civil behavior.

Great experience love it here

Wish I could give them a ZERO. I have submitted written notice to cancel. They still have not cancelled my membership. I just took out 129.00 from my bank account, I called the billing office, lady was very rude and nasty, she informed me that I cannot receive a refund! This is the worst Gym ever! They need to close. I rather work out at home and walk before I go back here. Just a horrible experience!!! I want my money back ASAP!