Crunch FitnessReviews of crunch.com

Don’t you ever think of joining this gym, they pull you with low rate subscription and then when you try to cancel they trying to charge you more, making it impossible to stop the subscription and keeping on taking money from your account and the bank is not even doing anything those corporations are disgusting and basically steal your money not allowing you to cancel this gym subscription even tho you don’t use it for months, crunch fitness is a corporation mob their gyms sucks most equipment is bad broken and not working, lazy trainers that just stand and talk all day trying to hit on girls seriously one of the worst places I’ve ever been in. Went for few months got disgusted from everything over there like I’ve said, and after few months of me not going I see them trying to charge me for over 60$ so I’ve tried to dispute that cause basically it’s stealing and Bank of America seems to join forces with them allowing them taking money from your account and not letting you to cancel that black sucking hole that just want your money even tho they don’t provide the product and if you try to use their product you realize it’s it’s bad and all their gyms are broken and have lack of professionalism they deserve 0 star review, stay away from crunch!

Great staff & very helpful and knowledgeable. Always a clean friendly environment with the actual staff . Although I'm not positive how coustomers ( regulars) some not all can have just as much say if not more than the staff &what they say goes seems when a person on the staff has a friend that's a member said member/ members become crunch fitness staff & what they say goes and doesn't even matter and they act as an undercover Mob & that's very unfortunate . FYI just chose a random date due to the fact I usually go 3 4 × a week.

In 2023, I signed up for the top tier membership and was told I could downgrade at any time - this was false - there are huge fees to downgrade and to cancel. I was told to downgrade when my membership expired. I went in the day after my membership expired and found out my original membership was on auto-renew and since I didn't come in 10 days before my contract expiration, I would have to pay an additional month. On top of that, they charged me $52.49 to downgrade from to a basic membership and then I would have to pay an additional $49.99 annual fee, even when I was charged this fee a month 2 months earlier (Yes - charged the "annual" fee twice in 1 membership year because I put my membership on hold for 2 months so my original membership spanned 14 months vs. 12). When signing up, they do not provide you with information about their fees or show you your contract - they email it to you. When I saw my contract and discussed the discrepancies of what I was told vs. what was on the contract, the manager wouldn't budge - a $50+ fee to cancel an expired membership is ridiculous!

I rate this company a one star because I can't rate it any lower. I was lied to about pricing and I never received an agreement by mail or email. I joined the Crunch Fitness location in Charlotte, NC at the Arboretum. I was told the price would be $9.95 per month with the first month free because it was a new location. After the first month I was charged $12.24. I stopped by the desk to ask about it and was told a processing fee was included. I told the attendent I was never told about a processing fee and he said everyone is charged the fee. The next month I was charged $62.23. When I asked what is going on, I was told it was the annual fee. Once again I said I was never told about an annual fee. I asked to see a manager but was told no manager was available. I was told a note would be put on my account and a manager would contact me. I went back twice to talk to a manager but no manager was available. I never heard from a manager. I talked with a representative of the company by phone and was told they would check into my complaint and get back to me. I never heard from anyone. Don't waste your time and money with this company, they will lie to you and not give you good service.

this place is terrible. misleading advertisement targeting low income individuals by offering a free first month not mentioning that you are locked into a minimum of a year of paying a contract before you are able to cancel without paying $200 in fees.

Worse gym ever!! Tell you there's no commitment yet after you sign it says 60 days before you can. I went inside to cancel and employee Said I was all good. Now they are trying to charge me $155 for 1 month!! Go to planet fitness. Atleast they don't lie

If I can give them 0 I would. I went today to see if I could find out about membership and how everything is going. Receptionist was so unprofessional he was itching his back while talking to me, I’ve asked about personal trainer and he said that there is only one and won’t be able to fit in my work schedule. Very disappointing and no customer service at all.

Crunch the company; has horrible communication skills. There are no avenues in which to speak with a corporate customer service question or complaint. The staff at the club in Auburn, AL are horrible. No one can make a decision, the club is a mess, a TV’s in the cardio area are tuned to news channels on both sides of the political spectrum. I come to the gym to alleviate stress, not to add additional anxiety. Machines are broken, moreover the club is dirty, but there are plenty of staff standing at the front desk on their phones. I am very dissatisfied and disappointed in the Crunch brand; what a fall from grace from the 90’s and early 2000’s.