Crunch FitnessReviews of crunch.com

I have been a member at just about every gym over the 20 years I have been here. By far, this has been the best gym that I have ever been a member of! In addition to the great location, amenities offered, I also signed up for the personal training! With having had my fair share of back injuries, I am very particular with protecting my spine! Having said this during my initial crunch fitness assessment, I was paired with Niya Wood as my personal trainer. I am extremely happy and look forward to my personal training sessions each week! Niya is very helpful and knowledgeable. I recommend Crunch fitness and ask for Niya for personal training!

DO NOT USE THIS COMPANY, THEY WILL CHARGE YOU MONEY FOR AN EXTRA MONTH EVEN THOUGH YOU CANCELED. THEY WILL RIP YOU OFF! THEY WULL GIVE YOU THE RUN AROUND AND NOT CONNECT YOU TO THE DEPARTMENT YOU ARE LOOKING FOR

Teresa at the front desk is always friendly, attentive and knows your name! Her smile upon walking in sets the tone for your entry and workout

Avoid the Jacksonville, NC location! The incompetence is in full swing here. If you try to cancel your membership, it will turn into a cycle of nightmares! I kid you not! How this place can still run as a business when it can't provide any customer service is beyond many who have dealt with this. I am still trying to cancel 3 weeks now!

I was at the gym 2/26/25 and 2 ladies just complained about the staff at the front desk. Everyone could see she was busy just after 4 classes got let out and surronded her while she was by herself. I just want to shout out to the staff at the front desk and say great job, people can be self absorbed but the team worked hard to elp everyone as fast as possible and very professional. Keep up the good work.

Like so many others… avoid at all costs. God help your poor soul if you decide to cancel, you will NEVER accomplish this task. You will get stuck in and endless nightmare with customer service who you can’t understand, who can’t connect you with management, and won’t provide recorded calls proving your multiple cancellation requests. If you fail to heed this warning, may god have mercy on your soul. Avoid ANY location, tells your friends to avoid ANY location, tell your family to avoid ANY location, tell your pastor to avoid ANY location, call your first grade teacher and tell them to avoid ANY location… do you get it now? Good luck out there.

I hate crunch. They make it impossible to cancel your membership. I work 65-70 hours a week overnight and I they expect me to drive all the way to Yukon to do something that can be done over the phone. They have also overcharged me 3 times. Some how they charged me 15$ and then again today 32.65$ I want and need to cancel this raggedy membership but cannot make it up there and they are of no help. It shouldn’t be hard. So if you get a membership make sure you never end up in a situation where you can’t cancel face to face because all they care about is their money and will not accommodate you in any way. Don’t get in a wreck and lose your car and need to save every penny because guess what? They do not give a damn. As long as they can charge you, and overcharge you as many times as possible to go with it.

The Crunch located in the basement of a building on the Upper East Side is over crowed at most times to the point where I have had to leave and not get my workout in. One machine for an exercise that is 1 deep waiting time. The General Manager Jovany Garcia is uninterested in complaints about this situation and has a dismissive attitude. Avoid this location if you are serious about working out.