Crunch FitnessReviews of crunch.com

Worst company ever. Signed for a one month trial and couldn’t get out until paying $1,700. I was told it was for one month no commitment and they have you digitally sign and when you do your committing to a hidden two year plan and they secretly tossed on personal training. Support is overseas and took me two months to get through before being hung up on and one rep told me to “shut the f up” because I told her her practices were illegal

This gym is unlawful and criminal, there cancelation policy is the worst in history, took months for me to cancel, I called, emailed, and even went into the location I signed up at. They will not allow you to cancel at the gym it self, they will not allow you to cancel via email, only a phone number, which they never pick up, I had to leave a message and they said they would get back to me. They never did, and months later I finally got someone to help me over the phone and they lied and said they called me back when I have no phone records on the day they said from me. I finally after months was able to cancel, but in order to cancel they charged me more money. This company should be investigated by the FTC, this is horrible and they are stealing money.

Members or potential members BEWARE. When you sign up for a package of training sessions, although you choose NOT to accept to be charged for ongoing monthly training sessions, it is possible that CRUNCH FITNESS will charge your credit card and you CANNOT dispute the charges because they will document that you did accept a monthly contract by using the signature on your club membership agreement.

Si pudiera omitiría la estrella, tiene un pésimo servicio al cliente o mejor dicho no tiene servicio al cliente, si hablas a la corporación te manda a la aplicación y la aplicación te manda a tu gym y en el gym nadie te resuelve nada. Inscribirme en crunch fitness fue mi peor decisión. Crunch Fitness Oklahoma City North West

⭐ 1/5 - Misleading Membership Information and Poor Communication I am extremely disappointed with my experience at Crunch Fitness due to their inconsistent policies and misleading sales practices. During both my initial sales call and a subsequent personal training session, I was explicitly assured that my 10-year-old son could use the gym equipment as long as he remained under my supervision. This was a key factor in my decision to purchase a membership. The reality proved to be completely different. When I brought my son to work out with me for the first time - something he was genuinely excited about - we were turned away and told he was too young to be on the gym floor. Instead, we were directed to "Kids Crunch," a childcare area primarily designed for toddlers and young children. As my son pointed out, he would be one of the oldest children there, making it an inappropriate space for a 10-year-old who was interested in actual fitness training. What makes this situation particularly frustrating is that I have witnessed multiple instances of children who appeared younger than my son using the equipment with their adult supervisors. This inconsistent enforcement of policies only adds to the frustration of being misled during the sales process. Major Issues: - False information provided during sales calls - Contradictory information from personal trainer - Inconsistent enforcement of age policies - Inappropriate alternative solutions (Kids Crunch being unsuitable for older children) - Lack of clear communication about actual policies I cannot recommend Crunch Fitness to families looking to exercise together. The company needs to: 1. Provide accurate information during sales calls 2. Train their staff to consistently communicate and enforce policies 3. Create appropriate programs for older children who are interested in fitness 4. Be transparent about age restrictions before selling memberships If you're a parent looking to exercise with your children, I strongly suggest finding a more family-friendly gym that is honest about their policies and actually delivers on their promises.

Great friendly clean love the machines. I will come back

Rips you off and no customer service - just badWorst Gym I have ever joined - overcharging you for months and when you send them an email no one responds you send them a second one and nothing - in the meantime they overcharge you again - then you bring it up at the counter in Mentone and no one feels responsible just saying send it to the head office - 2 more emails and no response - after a phone call there is a review and there is an overcharge of $160 - yet to be checked as o do not trust them - but not that they just give you the money back they just apparently credit it to your account - and please note while changing credit cards they are happy to charge you an overdue fee while being in credit too just to show how bad they are - we asked to get an email with a confirmation which was promised but still not received - I just could keep going but this is really the worst customer service I have ever come across and I am wondering how many more members get overcharged . PS. Just have a look at the cob webs in their Gym in Mentone - you can stuff a few pillows with them … and if equipment breaks it is broken for weeks…

My experience with Crunch Apollo Beach was nothing short of horrendous. The treatment I received was awful. They are not good people. They will steal your money without warning and then refuse to refund you. They tell you it’s “zero commitment and cancel anytime” then charge an “annual fee” that was never disclosed and refuse to refund it. Then charge you an extra month to cancel!!!