Crunch FitnessReviews of crunch.com

To start off, I'm trying to reduce my budget each month, so I'm cutting costs where I can. I joined Crunch Fitness here in El Paso, Texas over a year ago. When you join you have to pay the initiation fee of (I believe) $75 - honestly, I can't remember exactly, but it's in that range. I have a membership that costs me around $26 a month (this includes certain classes onsite, etc.). I was going a few days a week but now I only go around once a week (if that) due to time constraints. I went into Crunch Fitness today at 9155 Dyer in El Paso, Texas to reduce my membership to the basic ($10 a month) - so I'm saving $16 a month. They told me that in order to do this I would have to sign a contract and pay a fee of $75! Seriously? To reduce my membership I have to pay a fee? I then asked about doing the $18 (or so) a month membership. They said fine, you don't have to pay an initiation fee but you still need to pay $40! What? I asked them to then cancel my membership completely because my next payment isn't for another week or so. No can do, they said. We will still charge you for this because it's not 30 days out, but you have access to the gym for another month. I was so livid I told them not to touch anything, that I was going to call the corporate office to complain. How is it ok for this company to nickel and dime people when we are just trying to save money? It isn't fair that so many companies have accepted this as a good policy. It should be illegal! This company is the worst! I have decided to just start walking and working out at home. Thing is, they don't care about their customers, it's all about the $$$.

My wife was a member. They overcharged the monthly fees for 2 years due to payment method. She finally pointed it out to them & they agreed to apply to over charge to future fees instead of refunding. She decided to quit in Feb and got a confirmation from the manager. Yet in April they charged the credit Card $220 without any notfication at all about what the charge is for. We are disputing it. But this company is run by crooks.

Never before, in my 20 years of enjoying health club memberships, have i come across a gym culture so dedicated to toxicity. There’s a gross kind of sadness to witnessing grown adults orchestrate obstructions to health goals rather than supporting them. Destroys all motivation because you don’t even want to be in the same room as such people. 10/10 on the ick factor.

Very bad experience. When I went dere first time then they were offering me we have membership in 10 dollars but if u want to discontinue u have to pay 80 dollars they cut from my account 171 dollars when I called them we can’t do anything as a late fee they charged 90 .

If you try to suspend your account, they will ignore the request and charge you anyways. Then, when you report those charges as fraudulent, they will hand your account over to a collection agency who will threaten to hurt your credit score all because Crunch failed to suspend the account as requested. This means, instead of just suspending the account, Crunch is wasting members enrollment fees on other agencies to threaten their members, instead of putting that money towards their business to make themselves a better business and a better gym. Crunch is a horrible gym to do business with. Please, look elsewhere and invest in a gym that cares about you.

I have been a member since before it opened in Parrish Florida approximately 3 years ago I recently purchased a 3 month training package Halfway through I was unhappy but I I knew I had signed a contract I told my trainer I was willing to have the rest of payments taken out but I was done with the training due to their lack of integrity ( in my opinion) I said I was happy to pay and not use but I wanted to cancel immediately since other members said it’s difficult to cancel due to the way they do business They were right. My trainer said I could not cancel until a small window before 3 months was up So I continued since they wouldn’t cancel which was the reason I was willing to pay and not use. I JUSTED WANTED TO BE SURE I WOULDNT HAVE TO PAY BEYOND 3 Months but since they wouldn’t cancel I chose to use package. I would constantly ask my trainer when I could cancel finally she said next week When I went to cancel I found out I could have cancelled 2 weeks earlier but I missed the date so They would deduct another double payment Because I missed deadline and they need 10 day notice A manager listened to me and said he would try” to trick system “ so it would t take another deduction from my bank account and if it didn’t work he would give a refund I waited and watched another 100 plus coming out of my checking account a week later Management has refused to give refund and they have told my former trainer to stop talking to me since I said I was going to Florida AG office of Consumer affairs and BBB I pray they dont keep taking the money out I am 64 years old and 100 dollars is a lot for services I will never use and did not want If Crunch cares I m sure they can find the tape of me talking to the manager Beware Dave McCray

I have tried cancelling my membership with Crunch Fitness for months! I do not live in the same town anymore and they will not accept my email as a cancellation. They said I have to come in or mail a letter. What proof do I have from mailing in a letter? My email should be proof enough. I ended up blocking their charges with my credit card and they have now have a debt collector trying to get $76 dollars from me. WHAT A RIP OFF!

Crunch has taken all of my money. I moved away from Tuscaloosa, AL 3 years ago, when I got home I tried canceling my membership because I didn’t know it was either in person or by letter at the time. I try to speak to managers 1 x a week and the workers at Tuscaloosa either would answer, or when asked to speak with manager about cancellation they’d say to mail in a letter. I MAILED IN THE LETTER, not once but twice, and how convenient that they said I didn’t right before my annual fee came out. IVE SENT ANOTHER LETTER SINCE AND STILL GOT CHARGED THIS MONTH, but when I call the place THEY NEVER ANSWER OR MANAGER ISNT THERE. TUSCALOOSA, ALABAMA. DO NOT WORK OUT HERE. THEY ARE STILL TAKING MY MONEY, and I HAVE DONE EVERYTHING.