Crunch FitnessReviews of crunch.com

I canceled my membership and they still charged me. will not recommend - bad music taste in sunrise. Its ghetto

I will never interact with a corporate gym ever again based on dealing with Crunch. When you sign up and go in for the first time, they strongarm you into talking with a personal trainer. I was set with someone named Kahyman in Tulsa. Seemed nice, real friendly. Got to the sales pitch bit and I was very very clear that I didn't have the money for an ongoing personal training, but I'd be willing to pay $150 for two individual classes. With that, I'd be able to get a feel for what to do and then move forward on my own. I was assured that that was absolutely possible, don't worry, just sign here. I was stupid. I trusted him. Like someone else who commented, he signed me up for a never ending commitment to personal training, taking money I don't really have. I tried calling the gym, and was told that the personal trainer manager would call me back. Waited a few hours, and decided to go up there. Who comes sauntering over but Kahyman. I explain the issue, and instead of customer service I was immediately met with nothing but gaslighting. Telling me they actually only have ongoing options, there is no single classes option. This man looked me in my face (sometimes) and told me that he didn't lie, he doesn't know what I was talking about. Super fun that he gets to make commission off of me by shady practices. He was condescending, and when I told him I wasn't sure how I was going to pay he told me "guess we'll just send you to collections then" which was funny later when he said "I wish you could see what's in my heart". His fix? Waiving the $300 fee I apparently would have owed to cancel my eternal personal training contract. Which I'll be honest, isn't in the contract anywhere. So just more lying. They don't care about you here. They want your money and that's the end of it. I immediately went to the desk and cancelled not only any sort of personal training, but my entire membership as well. Supposedly Kahyman was going to email me all the information about things being cancelled, but that hasn't happened. The corporate number doesn't work, managers at the gym are too busy for calls and I'm just out money with no services rendered. It's a very predatory business model. Please don't do it.

Horrible customer service as should be expected with a private equity model! Also the trainers are a scam! They sign you up for a never ending program without making it clear! When I expressed dissatisfaction I was kicked out for being negative! The assist manager of the training department who kicked me out also started harassing me and as a result they cancelled my membership! Beware doing business with them is at your own peril!

Crunch fitness hae great equipment to get you right but they lie/scam about the prices my membership cost 34.95 but they pull 49.19 out my account and they charge a annual fee of 60.00 after the 2nd month ok they say after 2nd month it suppose to be month to month with strings attached then I go and try to cancel my membership they say I have to pay for a month to cancel that crazy

I signed up for a membership, it was a year contract with a reduced monthly rate. I called before the year was up and requested it be cancelled. The employee informed me that I had to pay the remaining few months and then they would not renew it as per my request. I had also emailed they location to request a cancellation. They told me that they would do this and then they charged me for a new membership, fees and continued to take money out of my account monthly. I was in school at the time and was not aware of this money coming out/didn't realize, and I thought that I had already cancelled it so wasn't expecting the payments. I had moved away and therefore couldn't go into the gym. When I realized this had been happening I called and spoke to someone who told me that they didn't cancel it because I talked to someone on the phone and that I "had to physically come into the specific location to cancel". This was physically impossible as I had moved away, which is why I called in the first place. They then charged me again for the next month and told me that I couldn't get a refund. They then decided to cancel my membership over the phone, even though according to them they didn't do it in the first place because I cancelled it over the phone. The fact that they would require you to cancel in person isn't right, and is something I have never encountered with a business. I looked at my original contract and it states that they will cancel it if you request it 30 days before your contract is up, which is what I did. The employees were very unhelpful and argumentative and it was difficult to get any response to emails. There is no way of contacting anyone in the financial/billing department or anyone higher up. This whole situation was very stressful and seems really shady. I wonder how often they do this to people. I still want a refund.

Professional Review of Crunch Fitness & JEM Wellness Brands – A Deeply Disappointing Experience I feel compelled to share my recent and profoundly disappointing experience with Crunch Fitness and its operating partner, JEM Wellness Brands, specifically regarding the recruitment process for the General Manager position at the new Crunch location in Tracy, California. I have worked in the fitness industry for nearly 30 years, and I can say without hesitation that I have never encountered such a disorganized, misleading, and unprofessional hiring process. Over the span of more than a month, I completed a total of eight interviews, passing through each stage successfully and receiving positive feedback from every team member I spoke with. However, the process was repeatedly stalled and mishandled—almost entirely due to the erratic and dismissive communication style of Amber Martinez, the brand president and operating partner at JEM Wellness Brands. Despite receiving encouraging feedback from her and her team, my experience quickly shifted from hopeful to disheartening. My initial phone interview with Amber (which was downgraded from a scheduled Zoom meeting) ended on a high note, with Amber stating that I would “definitely hear back within 48 hours.” That promise was broken. I sent a courteous follow-up email the next day—no reply. Three days later, still nothing. I reached out again and again, only to be met with silence or dismissive replies. When she did respond (often days or weeks late), her tone was passive-aggressive and often made me feel as though I was at fault for expecting professional follow-through on clear commitments. Worse still, she later denied having told me I would hear back within 48 hours and deflected accountability by implying that I had misunderstood her. This repeated gaslighting, alongside the forced optimism from her team (who appeared hesitant to speak candidly or act without Amber’s direction), painted a very troubling picture of the leadership culture at JEM Wellness Brands. What was especially disconcerting was the hollow use of motivational language and company values like “no judgments” and “people first,” which stood in stark contrast to how I was treated. There is something deeply unsettling about using wellness rhetoric and inclusive mantras as a shield for manipulative and unprofessional behavior. Ultimately, I was told that one of the deciding factors against my candidacy was my preference for the Tracy location—the very location this job was listed for. That kind of bait-and-switch further demonstrates a lack of transparency and integrity in this organization. To prospective employees and potential members: I urge you to proceed with caution. Beneath the polished branding lies a culture that does not reflect the values it claims to uphold. If you are considering applying to work for Crunch or signing up as a member, I strongly recommend you explore alternatives. There are many other fitness organizations that genuinely value people, honor commitments, and foster positive, supportive environments—without the smoke and mirrors. This experience was not just a waste of time—it was a sobering reminder of how far certain companies are willing to go to present a curated image that crumbles under scrutiny. Final Thoughts: Avoid Crunch Fitness and JEM Wellness Brands if you’re looking for integrity, transparency, and professionalism. There are far better fitness brands led by people who actually walk the talk.

I visited the location in sunrise, Florida and first of all the music is so loud you could barely understand each other inside the gym regardless if you’re using your headphones, I like the fact that their machines are pretty to you, but in the afternoon this gym is super packed and no machines available

The machines could be cleaner. Somebody could clean the chewing gum out of the urinals. And most importantly,the East Lansing branch should open when it's supposed to. If the staffer can't make it, there should be at least one back-up person. I've driven over too many times in the morning to find it closed when it should be open.