Crunch FitnessReviews of crunch.com

Location: Crunch- Doral, Miami I opened a membership with Crunch. Overall, I actually like the gym and until now I had not experienced any issues. I had a Crunch membership in the past and never had any problems, which is why this situation was so disappointing. This past Tuesday I noticed that I was charged more than what I was supposed to be charged for my membership. I went to speak with the person responsible for handling these matters at the gym, Alex, who I believe was the manager on duty at the time. Unfortunately the way he treated us was extremely unprofessional. From the beginning he had a arrogant attitude and didn’t even want to properly look at my account to understand the issue.Instead of helping resolve the situation, he told me that if I was not happy with my membership I could simply cancel it. His tone and attitude were confrontational. At one point he told my boyfriend that he was taking the situation personally and that our complaint was directed at him rather than the company. This response was inappropriate and disrespectful. I have worked in customer service my entire life, and I believe that someone in a managerial position should focus on resolving customer concerns, Instead, Alex appeared to be looking for conflict rather than trying to help. Alex mentioned that he was a friend of the “CEO of Crunch” and therefore took the situation personally. This comment was unnecessary and unprofessional.This was honestly a very unpleasant experience. I hope that this matter can be reviewed and that Alex receives guidance to improve his attitude when dealing with customers. Someone working in customer service should be focused on professionalism and respect.

Based on genuine experience , Horrible business!! I tried to cancel membership for reason "LACK OF USE" in early January after first visit at Crunch Fitness-St. Pete North East. There's no parking at 6pm sharing lot with Publix Store, lots of treadmills that were occupied and 4 broken or unplugged out of service. Eligibility To cancel membership is March 2026, after 3 payments for Lack of Use and added $100 maintenance fees . I made online payment receipt $43.99 Feb 19th , 2026 and called (813)687-5508 to ask why the collections call . Customer service rudely said It takes 3 days for payment processing to clear, so ignore email received. Got this email on Feb 20th, 2026. 📢 Crunch Fitness Billing Department 📢 The account and routing information you provided did not clear. A $100 processing fee has been added for accounts without valid ACH billing. Reporting Crunch Fitness to Better Business Bureau (BBB) goal of options to share my experience with a business , and don't need resolution. FW: Message from BBB.org Fri, Feb 20, 2026 at 3:57 PM Thank you for contacting your BBB of West Florida. If you wish to use this email as a formal complaint, please provide us with your name, and complete mailing . R tran, Army Veteran.

Great gym environment, wonderful trainer. Felix, the manager is a rude hot mess from HELL. I asked him to correct a sign on a machine to reflect the fact that it has been and will be “down” awaiting parts rather than the current sign that says, “We all need a day off. Easy peasy fix. He told me I was venting and to connect corporate. Atta boy, Felix, that’s customer service and accountability.

Signed up with club in Dec 2025. Day after Christmas purchased four personal training sessions at $60 each. It is now mid Feb, I have used three sessions and have been charged for nine. These people have taken out $540 from my checking account in addition to the $19.56 regular monthly membership fees. They refuse to refund the money and since I became aware of situation two more payments have been taken out in spite of their assurance they would put a "freeze" on account and get it straightened out. Nothing but thieves. Period. Use anywhere else.

I have been a member of this gym in Chevy Chase for over 12 years. Yesterday I asked what could be done in terms of a guest. My mother has breast cancer and is going through chemo right now. For the days of her chemo and 48 hours afterwards she stays with me and would like to use the gym. The quote I got to use the gym 2 days a week for 6 weeks was $100, which is more than I pay over 2 months. Crunch gym I guess doesn't care about senior cancer patients.

Guelph,Ontario,Canada The gym was good when I joined in 2024. It is now way to busy at pretty much anytime of the day. There is only 1 peck deck machine which you practically have to reserve ahead of time ,lots of younger clients sit on machines and play with their phones.I suggested they perhaps get a second machine nothing has changed. Example my sets consist of 3 sets of 15 reps. The other day when I was working legs there was a client on a machine that I wanted to use. I simply went to other macines I used 2 machines and did a total of 90 reps....yep she was still sitting there when I finished.....on her phone. I find this happens a lot and its frustrating if I wanted to just stand around I would stay at home. In closing I am cancelling my membership today.

Horrible, horrible customer service!!! Can't cancel online or over the phone. And then charged me a ridiculous amount of money to cancel. Did not have a corporate phone number and was told to "look it up on google". On Google one number (1-877-427-4788), has no ties with Crunch Fitness and I was told that people call that number "all the time, but we have ties with that company". The second number (1-844-927-8624) immediately states "this call cannot be recorded", then immediately disconnects. The girl who answered the phone at the Lake Worth location ran my card WITHOUT MY permission!!! That is theft! So FYI, I would not sign up at this location or ANY crunch fitness.

NEVER EVER JOIN THIS GYM. ABSOLUTE SCAM. RANDOM CHARGES COMING OUT AT RANDOM TIMES, NOT WHEN THEY SAY. I WAS TOLD MY FEE OF $40 WOULD COME OUT ON THE 8TH OF THE MONTH. THEY JUST TOOK $87 OUT ON THE 13TH OF FEBRUARY. THEYRE BUSINESS MODELS IS BASED ON SCAMMING PPL. THE ONLY WAY OUT OF THIS SCAM IS PUTTING A STOP PAYMENT ON THEM WHICH IS WHAT IVE DONE