CREDO MobileReviews of credomobile.com

I signed up with CredoMobile and was very happy with their service and support for three years. I am extremely disappointed to report many changes have occurred and they no longer even come close to getting any favorable report. They are no longer able to provide any resolutions to problems the customer support staff tell you they have no options and there is no ability to discuss concerns with anyone who could resolve the issue. You can't even cancel an order that is not workable and not sent at best you can pay for shipping to return it and get charged a $50 fee while you wait 1-2 weeks for a refund. Then they claim it is non-negotiable and against policy. They are given a script that doesn't allow them to actually resolve any issues. The 5-star reviews on here claiming complaints are not real have either not dealt with customer support recently or are illegitimate reviews. The current policies go against their mission and vision. They cost more for monthly service than many other options. Don't waste your time or money supporting this company. Give your savings to the causes you care about yourself.

My entire extended family has been with Credo for decades with no complaints. My dad and mom started with them decades ago on landlines, then added cell service and got me into Credo. Now my husband and I have been with them for 3 decades. They’re fantastic! Jeez – these reviews are impressively fake! But they’re also outright lies. Just to address a few -- I’ve gone on trips out of the country and used their services, I’ve switched phones, moved, taken my phone number with me, changed addresses, and over the decades I’ve been with Credo I’ve rarely had any problems or complaints. When I have needed help, the customer service reps have been super friendly and helpful. And as far as service, I mean come on – most cell companies use the same towers, and Credo’s service is exactly the same as everyone else’s. We have great service. And yes, of course they have weekend customer service, just like everyone else. These terrible reviews are so similar, they seem like a coordinated attack, probably because this company makes no secret about being progressive. But what that means is that we all vote – that’s right, all members vote at the end of each year on where we want the profits to go. I LOVE having a say in where the profits go - unlike both other big phone companies which gave money to a certain president who fomented an insurrection against our government. And we love that they’ll even write letters to our reps about issues we care about, with a click of a button, if we choose. We can round up to increase our impact each month if we choose. I mean it’s a really cool company. It costs more. And I’m willing to pay more for great service, but knowing that my money isn’t going to a faceless corporation that’s giving millions to an orange billionaire who couldn’t care less about me...PRICELESS! Thanks Credo. Don’t believe all these B.S. reviews. Credo’s awesome.

Credo is a GREAT company. It looks like a lot of the bad reviews are fake to me. My wife and I have been with Credo for over 30 years. They started as a long distance company, under a different name, and then also became a cellular provider. We've never had any issues with customer service, or anything else. Plus, they use Verizon's cell towers, so the service is great. Using Credo, I know that my payments are going to a company that supports causes that I believe in. They give their profits to non-profit organizations around the country. If you scroll through the bad reviews, they all look like the same people wrote them. Which is too bad, there's no reason to trash a company just because their politics are different from yours. I support and highly recommend Credo Mobile!

In my experience, Credo is an excellent company. Very helpful and efficient customer service, the cell service is solid and reliable and they even provided me with a free Apple Watch when I signed up.I have been a mobile customer for over two years and appreciate all aspects of their business, including their donations to non-profits-many that I contribute to also. I find it hard to understand the number of negative reviews I have read and they make me wonder if some are legit.

HORRIBLE . . . STAY AWAY!!!! Customer service agents are rude and incompetent. They're only open during banker's hours, so if you have an emergency outside of "business hours," you're screwed. I finally left and they didn't release the port of my phone number correctly and ignored my new carrier's request for assistance. In addition, I had an auto-pay in process that they canceled and didn't tell me and then charged a late fee. Four years as a loyal customer and they wouldn't waive it. STAY AWAY . . . BUYER BEWARE!!!

Terrible Customer Service Here's the ticket I submitted on the third try. "I have had a terrible experience with customer service today. Would a supervisor please call me to resolve my issue? Here are the many issues I have encountered. I was promised and paid for next day shipping on Tuesday, August 29th at 8:30am. My SIM card has still not arrive seven days later. I was not informed of the shipping delay. I was not informed that the shipping button I was sent went to the wrong website until I called. I emailed on Thursday, August 31st to state that the SIM card had not arrived and the tracking button did not work. This is after when the SIM should have arrived despite being delayed. There was no response to my email. I phoned today and asked for a refund for the next day shipping. After waiting on hold I was told I would be transferred to a supervisor. My call was dropped before I could speak to them. I phoned a second time and was told that my request could not be processed until the SIM card arrived. I stressed that I had already called twice today and would not have time after it arrived because I will be working. After being placed on hold, I was told that no supervisors were available and I would have to wait till the SIM card arrived. I told the representative that my husband would handle the request again to speak with a supervisor because I was too frustrated. As I handed the phone to my husband we were hung up on. My husband called again and had to hand the phone to me because I am the account holder. I have tried in the past to add these permission to his line and have had not luck. I then handed it back and he was told that our request will be escalated. He was also told that there were no supervisors working today. This is my third attempt to submit this ticket. The website keeps reloading and erasing my submission. This is all starting to come off as intentionally diverting customer complaints. Credo is a phone company, how is that my call was dropped, I was hung up on, and a supervisor cannot be reached?"

Recently moved to a more rural area and my carrier (Google Fi, which had been great) didn't have good coverage where I was going. I had been told Verizon had the best coverage but I hate that company so I thought the best idea would be to get service from a company that was doing some good, while using Verizon's network. That is not exactly how it worked out.... For various reasons, porting 2 numbers to CREDO turned out to be a disaster. The CREDO customer service people we dealt with were great, but were clearly following a checklist on the porting process, and when they got to the end of the list, if there were still problems (which there definitely were) all they could do was put in a ticket internally to "escalate." After multiple escalations and several days of waiting - with one phone working (albeit with a temporary number), and one phone completely unuseable - I finally gave up and canceled. Mind you, this was after a CREDO customer service person essentially told me "all I can do is keep escalating, but if I were you, I'd probably cancel too." I ended up going to a Verizon store where their actually trained people were able to figure out the issue, and voila - we had two working phones! Then, weeks later, I GOT ANOTHER BILL from CREDO. It seems CREDO was determined to take another $40 from me, threatening to take me to a collection service if I didn't pay. Note that the $40 was for a handful of minutes used in the <1 week I was a member, ALL of which were for calls/texts between the one working phone and their lovely but understaffed/undertrained customer service people! In my brief time as a customer, it certainly became clear that CREDO doesn't value its customers and doesn't care much if their people are given adequate tools to succeed. Kind of makes me wonder whether all their talk about having a conscience, and their supposed dedication to charitable causes, is just a lot of greenwashing. I knew going into this process that there were cheaper options out there. Now I know that there are BETTER options as well (e.g., every other carrier). Do yourself a favor- give to charities directly and choose really ANY carrier other than CREDO.

Credo mobile As it turns out, CREDO Mobile only donates 1% of their revenue to charity. What this means is that if you’re on the cheapest smartphone plan that runs $50/month, then only $.50 of your money goes toward their monthly donation to charity. That comes out to a whopping $6/year in donations. Say you choose the unlimited data plan for $85/month, that still only comes out to $0.85 in donations per month and just over $10/year. Of course, it’s better than nothing, but ultimately, if their progressive platform is the reason you chose a service plan through CREDO Mobile, then the higher price may not be worth it. You may want to consider a more affordable plan through a different small carrier—that way, you can donate the difference to the nonprofit or nonprofits of your choosing. CREDO MOBILE ONLY DONATES 1% OF THEIR REVENUE TO CHARITY. YOU’LL WIND UP DONATING BETWEEN $6 AND $10.20/YEAR.