Cozy EarthReviews of cozyearth.com

Great experience with COZY EARTH and Sara, as usual. They were able to replace defective items at no extra charge which was a surprise and typical for a classy company such as COZY EARTH. Thank you Sara for being understandingly kind.

STAY AWAY! I ordered a king sheet set with 2 extra pillow cases December 2025 for over $325. When I received the product one of the pillow cases had a giant hole. I filled out the claim online and sent back the pillow case as instructed. It took over 8 weeks and me having to follow up twice to finally have the replacement shipped. Once received I inspected for holes and it looked good so threw out the packaging. Few weeks later and I’m noticing the new pillow cases are a very different shade of gray. I sent in pictures to customer service and they asked for pictures of the packaging which I clearly don’t have. Then they told me they couldn’t do anything for me but that they’re here for me (LOL okkkk…) so I paid for a product, received a damaged product only to be replaced with an incorrect replacement and I’m just supposed to accept that?! Stay away and purchase quality sheets from anywhere else!

You pay $300 for sheets with a warranty. The sheets ripped on the corners once and piled twice. That’s it. No more sheets because they only do three replacements over the ten years. EVEN THOUGH you follow directions. So disappointed. I will NEVER buy again and have unsubscribed to them. Oprah would likely remove her support should she know this.

Poor fit and quality is not as expected. Not worth the money. AVOID.

Solution was reached, but I cannot say I am overly pleased with the amount of work it took for a below average resolution. The only joy I have in this situation is that I can put this behind me. I had stained items delivered to me and had to wash the stains myself, that was the solution. Basically got a used blanket at full price. It’s a nice blanket, but I’m still fairly pissed. If this hadn’t taken over a week to resolve and if I were not crippled at the moment (which they made sure to leverage against me by refusing to offer pickup for a return, and forcing my hand by requiring a drop off when they offer otherwise pickups) I would have fought harder for a more just outcome, but I was worn down by their aloof and uncaring associates. Not a good company, do not buy from here!

If you file a warranty claim be prepared to get the run around. Six weeks after filing a claim and following their instructions, I heard nothing. I called and after much discussion a gift card was issued to resolve the issue. I assumed the matter was closed. The card was deactivated without me being notified. 3 months have passed. I called they said the person wasn't authorized to give me credit. The item is back in stock we'll see if approved. After a long phone call, they agreed to send the item. If you're accustomed to shopping with luxury stores and expecting luxury customer service, you won't get it here. And for the price that's unacceptable.

Customer service representative, David, provided the excellent support I except from a great company with the world’s best products.

I was having trouble with a promo code and was getting quite frustrated. Sara stayed calm and very patient with me, and she guided me through everything clearly. You can tell she really wants to help. Cozy Earth needs more people like her. I appreciate the help very much.