Cozy EarthReviews of cozyearth.com

Product not recieved. Multiple attempts at contacting support have gone unanswered. Avoid online orders.

It took 2 months to receive a replacement top that I had already paid for! Terrible customer service.

I had a new set of sheets for only a month, washed them twice and they are already pilling and look worn. They were very thin and see-through to begin with. They did not look like they cost what was paid. I was not aware that their sale items didn't qualify for warranty (different then simply returning for other reasons). I tried to review and their website will not take my 2 star review, or updated 1 star review. Do not trust their website reviews! It appears they don't allow more than a handful of critical reviews. Very deceptive.

Received notice of delivery however package was not in my mailbox nor at my door. Please advise.

I purchased bamboo sheets , they pilled after a few weeks. I was sent a replacement that pilled after 2 weeks. I asked for a refund which was denied, because I had gone through GMA deals and steals. I can not sleep on the sheets as they feel like crumbs. So I do not have sheets and out a significant amount of money. Do not waste you money on a overpriced defective product,

I am trying to return, but there were no directions with shipment. I emailed the support email given and no response after a full week.

I have been a very consistent customer for quite awhile but recently I’ve been very disappointed in Cozy Earth service. Your concierge service is horrible and wasted hours of my time recently on product you didn’t even have. And I asked for a call from a supervisor but it never came. I’m now looking at your competitors to fulfill my needs since I’m so disappointed in your support.

Customer service is disappointing. When they’re unable to resolve an issue, they simply stop responding, leaving customers without answers or any follow-up.