Cozy EarthReviews of cozyearth.com

Allison and Mark quickly resolved my issues and stayed on top of it that resolved my issue within hours, not days, not weeks. They were communicative and helpful. So nice to have a company stand by their products that have associates providing great service. I have been a CE customer 6 years and they will continue to get my business.

I had a horrible experience with cozy earth the advertised price was not honored the discount was not applied and when I called their customer service they would not adjust the difference of $50 the primary reason I was willing to give them a chance. I asked to cancel she would not honor that as well. My only option wait for days for order to arrive and pay $11 restocking fee to get my money back. It’s all hype no quality don’t fall for social Ads all scam

Sara went above and beyond to resolve my issues. She was very personable, empathetic and understanding. And most importantly she resolved my issue

The comfort of my sheets and my pillowcases are amazing. Life-changing is the word and the sheets and comforter keep you cool at night This company stands by their product and If you have any issues, they don’t mind replacing it with a 10 year warranty, which I find superb any questions or concerns Their customer service team is always available and has answered me within 24 hours. Five stars to cozy earth can’t wait to try their pillows and towels.

I really appreciate their 10 year warranty. This length of warranty for sheets is rare! They were speedy and kind through the whole warranty claim process, and it was easy to get my new product. I will stand by this brand for their customer service and dedication to their products.

Sara provided excellent customer service and was able to assist after our favorite sheets tore from typical wear. Thank you for upholding your advertised warranty and for your kindness and promptness!

Hello. I am doing this because the product which was a set of sheets were terrible. The sheets were purchased in late 2025 and I have used them now twice. After one use I noticed pills forming over the sheets. My friend and I then did laundry and noticed IN THE FIRST WASHING and drying that the sheets were full of pills and loose threads on the pillow cases as well. I put them away and then I just pulled the sheets this past week to use them again and after two days I had to pull them off the mattress. There are now pulled threads all over the sheets. It was uncomfortable to sleep with all the pills. I would like a full refund. NEVER have I had bed sheets deteriorate so quickly. I mean, this product is terrible. Especially for the cost. I have written Cozy Earth and received a message stating they will get back to me. In addition, when I ordered the sheets they seems to have lost my info and the delivery was delayed. So I emailed them enquiring about the sheets. They took almost a week to get back to me if not more. After a few days, I requested we cancel the order. Well out of the blue a day or two later I receive an email stating my sheets are on the way! Uh, I requested a cancellation and was ignored! Once, I received my sheets, I had no choice but to try them out. Well, here I am months later and unfortunately, the quality is appalling. This all honest and true feedback. I would truly appreciate a refund. I have offered to send pictures of the sheets and a statement from my bank with purchase information. I am also available via phone to discuss the matter. I really don't want a back and forth. Sincerely Eddie G. Boston, MA

Sheets are wonderful; however one sheet given as a Christmas present tore at the corner seam. Warranty was not honored. Sent in pictures of the torn seam and claim was rejected.