Cozy EarthReviews of cozyearth.com

A pleasant experience to deal with company.

Their products are inferior and overpriced. $350 for a set of sheets that pilled within a few weeks. Customer service for this company is a scam. They will make you bleed before they refund you your money. Good luck when you try to return! Their customer service reps are useless and difficult to understand. I will tell everyone I know and even strangers, not to do business with Cozy Earth.

Sheets are very soft, but my fitted sheet ripped within a few months. When I asked to file a warranty claim, I was told the sheet was out of stock, and when it came back in stock to let them know so they could get me a new one. Why is it my job to monitor their stock and let them know when it is available? I was told I would not have to refill out the warranty claim once the item was in stock. Today I saw the item was back in stock, did their job for them and emailed to say it was available, can we please continue my warranty claim. The response? Please fill out the warranty claim form. I already did this, and I was told I wouldn't have to do it again. With customer service like this, despite the nice feel of the sheets, I won't be ordering again.

I purchased the Cozy Earth sheets, it was a $2,000 purchase, bamboo, ethical and organic. The products arrived with all made in China tags, I sent messages to Cozy Earth about factory provenance, worried about factory work place practices and environmental effects. No response from Cozy Earth.

We had a ripped fitted sheet and the customer service was super responsive and helpful completing the warranty claim. Superb Customer Service!

I ordered a large set of towels directly from cozyearth.com - they look GORGEOUS online and the reviews there are solid. The color appeared to be frost blue...what I got was GRAY. Full-up gray. VERY disappointing, plus they add extra fees to the refund so I didn't get the full amount back that I paid. I would not recommend basing any order on the colors that appear online. They felt luxurious out of the box but have no knowledge on how they perform since I sent them back for a refund right away. So disappointed.

Cozy Earth is just CLASS! Wonderful products and Customer Service. Don't hesitate to do business with them!

Easy to contact customer service (Sara), very pleasant to deal with and effective in addressing the concern and issuing a replacement. Thank you!!