Cozy EarthReviews of cozyearth.com

As a dry cleaning business, we carefully follow manufacturers' care instructions on all items entrusted to us. Unfortunately, after following the care instructions provided for a Cozy Earth comforter, the item was damaged and ultimately ruined during the cleaning process. When we contacted Cozy Earth's customer service team to discuss the situation, we were disappointed by the response. Rather than investigating the possibility that the care instructions may have contributed to the damage, the company immediately shifted responsibility elsewhere. This was especially frustrating because the customer involved is a loyal and frequent Cozy Earth purchaser who invested a significant amount of money in their product. Over the course of our communications, we dealt with three different customer service representatives. Each response appeared to be a copy-and-paste template that failed to address the specific details and concerns outlined in our emails. It felt as though our messages were not being fully read or considered. Customer service is often judged by how a company handles problems when they arise. In this case, we found the lack of accountability, personalized attention, and meaningful communication to be disappointing. We expected a more thoughtful review of the situation and a greater commitment to supporting both their customers and the businesses that care for their products.

Update: they sent me a email with a return label to FedEx valid for only 2 days… I felt abused. There’s no FedEx in my city and I work. Can only go weekends They have dubious return policy contradicting each other within their site. They don’t observe logic with clothes labels. My size small labeled pajamas set came with an extra extra small bras and large pants. The labeled extra small tshirts are quite large too and strange cut. You pay for returns plus a fee for their trouble……

I’ve had great service with Cozy Earth. They respond promptly to any concerns. And the bamboo products are fabulous. Clothing, pajamas, sheets, bedding are all wonderful.

I ordered a King Size Bamboo sheet set in 2025 during a sale because I like to stock up. Recently opened it and washed it for the first time prior to using. When putting one of the pillow cases on my pillow, one side seam had come apart a good 6 to 7 inches long. I realize I am out of the warranty period but for what this set costs, this is not acceptable at all. I just purchased two sets of the pillow cases to match and this will be my last bedding purchase from Cozy Earth. I do, however love their towels and have no complaints with them! I did try to fill out a claim on May 24th and received a rejected message that it was outside the return policy window.

Love Cozy Earth PJ’s and Customer Service! I was gifted the Bamboo Stretch-Knit Pajama set a few years ago. I just ordered another set (and the Kimono Robe). The Customer Service / Support Team fixed a problem with my order quickly and communicated the fix promptly. Love the product and appreciate the Customer Service/ Support Team fixed

I heard about this company through the Ramsey Show and recently purchased a set of king and queen bedsheets + pillows. I opted for the cotton sheets as I've had mixed results with bamboo in the past. These are the most comfortable sheets I've ever experienced and I will purchase more so that I can add them to the rotation during laundry day.

I ordered bath bundle that included 2 bath towels two hand towels and 4 washcloths. I only received two hand towels and sent pictures of what I did receive. Then another email saying they could not see all the products and tags in picture. I did send both hand towels with tags and shipping receipt. Then I finally called and was able to get them to send me what I didn’t receive and paid for. But…. I have to be here for them to get a signature. I then get an email saying they cannot be returned and there is no warranty. I wasn’t even the one that made the mistake!!!! Terrible company

From order to delivery took over 2 weeks and they were not willing to compensate me in ANY WAY whatsoever…. To say the least, the customer is not always right in their mind