Cozy EarthReviews of cozyearth.com

Excellent customer service! Lorenzo was stellar!

Ordered a package. Was never shipped. They had me wait four days and then ended up offering to re-ship as final sale and no refund options even though it was their fault that it was never shipped in the first place !! Absolutely insane and absurd and will not be purchasing from here ever again.

The quality of each and every product is phenomenal!! I have purchased pillows, sheets, socks, and a plethora of lounge wear and pajamas. I love my bamboo lounge wear so much that I purchased a set for my two daughters and my two daughter in laws for mother's day. They now love everything Cozy Earth!!

The benefits listed as a "Member" are nearly impossible to take advantage of. Free gifts and rewards balances appear to be accessible, but when you use their prompts to access them, they do not reflect in the cart. Terrible interface and deceptive. AI Bot customer service is not helpful. So disappointing. NOT worth the membership fee, even if their products are great. Just pay outright for them if you want them.

I have ordered all the leisure wear, 3 robes and now the skincare and I love it all. I love the Founder’s story about how it was started and the quality of their products is top tier. I wear them all the time. The customer service is always professional and caring, and the fact I’ve been in customer service management, so I have a pretty high bar. I’m a loyal customer for life.

I would never buy anything with a restocking fee. Mine was $12 for 100 dollar pjs. The XS was huge so i could not exchange. Do not buy from this company. Instead go to Splendid for softer easier and totally free returns

These are the most fabulous sheets we have ever had. My husband really doesn't pay much attention to bedding; however, he has told me numerous times how much he loves these sheets! Warning: it is really difficult to get out of bed in the morning, due to the comfort of these sheets. We have been using them for a month, and I just ordered a second set for rotation.

I never received my shipment. Proof of delivery from courier show it was delivered to a completely different location, which is not my home or a neighbor. I spent days on emailing and on the phone with customer service and various supervisors, who refused to resend the missing shipment or issue a refund. When they finally agreed to resend the shipment, they said the reshipment would be deemed "final sale" and not returnable if damaged, and all warranties would be void. So if I wanted to ever receive my shipment, it would be in whatever condition it arrives (if it ever arrives) and void of warranty. When I asked for a refund, which they refused to issue it. I asked to speak to management above the supervisors who didn't resolve any issues, and their repeated response was "someone will call you back tomorrow" and nobody ever called. This was the absolute worst experience I have ever had with any company I have ever purchased from.