compassmining.ioReviews of compassmining.io

Nathaniel replied quickly, the email was personal, clear and it seems he (and possibly all for Compass) seem to understand my point of view and give answers accordingly. Great experience.

Jesus Guillen practiced excellent communication skills and provided rapid support to my technical request.

Jesus Guillen | Compass Mining was extremely helpful when I had a query. Replied in a timely manner and is fixing my issue

Superb experience with Compass. Ordered a bunch of Bitmain L7's from them and they came through on-time as intended with no hiccups at all. Their All-In Pricing for electricity and hosting is the lowest you will find and the customer service is absolutely terrific! They are led by an experienced CEO, Whit, who truly cares about their customers and does anything in his power to make things right. He really cares, and he really and truly does want the little guy to be able to buy ASIC miners and get into the game. Most other companies won't even look at us little guys and he does, 1-2 miners, no problem with Compass! Highly recommend!

Nathaniel @ Compass resolved a payment issue for me when no one else could.

My experience with Compass is pretty mixed. I bought 2 miners last year knowing it would be a few months before they came online. Purchase was easy enough and transaction went through smoothly. When they opened their marketplace allowing customers to resell their miners, I listed one of mine and sold for a premium on my purchase price. My second miner was delayed coming online. It was very hard to get info from customer service about what was going on. The company has a very active Discord site where it's easier and quicker to get answers. Eventually I was told my miner would go online at a different location at a future date (still in the US, but there was some confusion where customers where told via the company website dashboard it would actually be Canada, this was then corrected, but again took time to get the correct info to customers) or I could resell on the marketplace. At this point I lost confidence the miner would go online when I was told it would and also sold this one. It's a shame as the concept of the company - bringing miners to the public who don't want to mine themselves at home - is a good one. It just seems to me global supply chain issues with mining rigs have led to delays that have had a knock on effect on Compass's ability to fulfil orders. If you're thinking of using Compass DYOR, join their Discord group and chat to people on there, it's definitely the best way of gauging if this is for you or not. ETA: with recent goings on, the CEO quitting and numerous customers on Twitter complaining about rigs offline, zero customer support, and Compass closing its Discord channel (the only way you could get quick customer support) I have changed my opinion of Compass and would recommend NOT getting involved with them.

Great technical support resolving receiving payment for a miner.

Compassmining support team is more than great!. Erick Smith was exelente answering all my questions and in no time !.