compassmining.ioReviews of compassmining.io

Early customer Like any new business there are some growing pains, but overall I have been happy with my experience.

Excellent help for getting started.

In April of 2022, due to US sanctions against Russia, Compass mining has not been permitted to maintain any relationship with its Russian counterpart Bitriver. I have a miner located in Russia, I have sent dozens of emails to both Compass mining and Bitriver to come to a solution, but they have been atrocious in finding any. They will not ship my miner back to me, nor ship it to another facility in the US, nor will they give compensation for the value of my miner. The only thing they have said is that they will ‘try’ to sell/liquidate them through a third-party but with no guarantee of this. In addition to this, here is an excerpt from an update sent out by Compass Mining on the 4th of March 2022 (a few weeks before the sanctions): “Dear Compass Miners, We understand you may have some concerns. We wanted to inform you that it is "business as usual" here at Compass. We are monitoring closely how sanctions could impact mining but they don't seem to affect us [...] We constantly communicate with our Russian hosting partner, who also sits on the Russian Government's Crypto Working Committee. If the situation changes, Compass will take swift action to move all machines out of Russia immediately, but drastic action is not needed.” There’s quite a few things to unpack from this email, wether it be from incompetency or simply lying I do not know, however only a few weeks before Compass informed its clients that from one day to the next they would not have the option to relocate or sell their miners and that it would be our responsibility now to get back our miners from Russia, they stated they were monitoring the sanction situation very closely, and that “drastic action is not needed”. Suddenly, a few weeks later an email arrived notifying the sanctions in place and that we would have no access to our miners or reasonable help from Compass. In short, no matter the contract you make with Compass mining, when a rock in the road appears they will leave you high and dry, one day to the next. Making it a morally questionable company, it’s simply unacceptable to not fight for your clients’ right to have their property returned to them, or to take responsibility and compensate your clients appropriately.

I bough two miners located in Russia and managed by the Compass mining partner Bitriver. In April 2022 the commercial relationships between Compass and Bitriver have been abruptly interrupted because of US sanctions against Russia. Compass says to its 2.000 customers that "owned" miners located there, that: 1. It has to interrupt abruptly all the hosting contracts; 2. It cannot give back the miners to their customers because the miners are located in Russia and they cannot have any kind of relationship with Bitriver; 3. It cannot facilitate any kind of communication with Bitriver because of the US sanctions; 4. It can only "try" to liquidate the miners through a third party company, but without any kind of guarantee of success; I asked several times to Compass if they do have any kind of insurance in order to protect its customers against this kind of event. But they never answer to this question. In conclusion: 1. I have probably lost my two miners worth over 26.000 USD. 2. Compass is a company that is not able to manage high risks (war, disaster, etc) transferring them to an insurance, but prefers to leave those risks on their customer's shoulders. Consider carefully this element when you invest your money using this company, because you can lost all your capital invested.

I inquired about 2 delayed units and Jesus quickly resolved the issue. Many thanks for your support Jesus!!

Jesus Guillen is the man! I inquired about a question I had and he got back to me with a detailed and helpful answer when he said he would. Thank you again!

Eli Hendrickson Thanks for your work. God explanation easy to wanderstand.

Erick Smith - Thanks for the quick and informative answers to my questions.