compassmining.ioReviews of compassmining.io

This is crypto world, so I was not expecting for everything to go on rails, but it came out much worse than I expected. I ordered a "VIP bundle" last year (July 2021) and was supposed to get 1 miner each month starting November 2021, in Russia, at a 0,053$/kWh rate. Today in June I should be receiving my 7th miner but have only 2 machines hashing with a very crappy uptime (<50%). What happened? And why is Compass responsible? First miner was delayed to January, then after reassuring everybody that they had a "plan" if anything went bad in Russia, Compass totally abandoned us with our machines there (I lost 3 machines). Remaining machines will be deployed in other facilities in the US without a choice, (I got 2, one in South Carolina offline due to heat issues, one in Missouri, with a 50% uptime...). Sad because Russian facility was top notch. And our contract was revised with a new hosting rate of 0.075$/THs (that's a +40% increase). I would have given a better rating if Compass was more transparent and supportive of their customers. But right now they are not, I think they grew up too fast, without enough operating teams, boots on the ground in facilities, customer support, etc. It's just a salesman company. I would avoid hosting with them for now. Go on their Discord to see how it goes.

Positive: customer support team are generally responsive and keen even if they cannot help you. Negative: None of my miners have gone online as per the announced schedule, lots of downtime and unexpected disruptions at various sites, including overheating issues. The way the company is dealing with sanctions in Russia is underwhelming, there are no customer updates apart from legal text issued months ago. They are happy to advertise themselves on Bloomberg and claim they will recover the lost $30 million in Russia but the fact is they are happy to take your money and leave you to rot. The fact that customers are having to set up their own legal fund to tackle the sanctions issue in order to recover their property tells you all.

EDIT: The review below was written before their CEO and CFO stepped down in response to execution problems. Hopefully the new C suite can address the communication issues going forward. ***** Constant delays and zero communication. If you are looking for passive income, this is not the "investment" you're looking for. Compass continually fails to hit any deadline they commit to and communication is awful. This business is pure middle men--they don't control the hosting sites so any questions about the status of your orders, why your miners are offline, what the new timelines are like since the old timelines are clearly missed. Responses from support requests can come comically late, if at all. They are awful at project management and somehow even worse at keeping their customers informed. I spent ~$80k with them last year across two site countries and I have exactly 0 machines online and hashing for the last six weeks. A number of us customers are having to out of pocket additional money to hire our own lawyers to get any sort of update about "our" property. You can see this all this for yourself if you join their customer discord. I *highly* encourage you do this and see the level of customer service you will receive before you spend any money with this company. Don't trust, verify!

purchasing a miner and hosting is easy, but just pray that nothing goes wrong. the lucky ones may go a few months without any issues but as soon as something happens you’re basically screwed. contingency planning is basically non existent and don’t count on any timely or useful communication. your miner will be left stranded for months (years?) and they’ll just shrug.

I have machines with Compass that are hosted in Russia. Due to sanctions, the hosting agreement with facility had to end. However, Compass made no effort to return the machines to their or my own possession. They have instead cancelled our agreement unilaterally and have provided no way for me to gain possession of my property. There has been no further communication on the matter and I will be taking legal action against them. A truly disgraceful company that hides behind false PR spin on Twitter ‘Spaces’

Very bad customer service. Miners are frequently down, facilities are non responsive for status updates and even if electricity rates are cheap you pay the expense of poor uptime and long deployment times. Do not use them to host your miners

I had questions that were never answered.

Stay away - far far away. I don't understand how people are putting 5 stars here... CompassMining have delayed every single bundle they have offered. You will not have a single machine deployed on time. They are awful at customer service. I would highly recommend looking at other services. STAY WELL CLEAR OF THIS COMPANY. I wish I had never spent all this money with them. FYI you'll never get a refund either. never.