compassmining.ioReviews of compassmining.io

Do NOT trust this company. They have fail to deliver a single one of my 13 miners on time. 3 of my miners have been abandoned in Russia, zero communication on what they are doing to get those back if they are even trying. Some of my miners haven't even been plugged in yet because they don't have hosting space even though that's what you pay them for. I have ha issues with invoices due to downtime, which take months to resolve because they take weeks for 1 response. Now they are trying to bill me for months where my miners had zero activity, charge me late fees for bills I paid. This company is a mess, do not get near this company at all, you will have so many headaches and complaints you will wish you never heard of them.

I’ve been a Compass customer for 2 years and wish I could have every moment back. I initially signed up for their Miner Mini Bundle and that ended up being one of the worst decisions I’ve ever made from an investment perspective. The initial decision was sound, based on the information that Compass provided. But our miners were delayed for over a year and as a result, by the time the miners came online they were already outdated. We paid about $42k for 6 miners and as a result of their delays, lost about $20k on our investment over a 2 year period. Compass promised to have all 6 of the miners live by the summer of 2022 but as of April 2023, that still hasn’t happened. For about 6 months, they wouldn’t even provide updates on the status of our miner deployments. We ended up selling our mongers to recoup some of the costs because Compass appeared to have no intention of getting them online. While their customer service has improved greatly, I wouldn’t trust them moving forward and wouldn’t recommend them to anyone looking for a reliable mining partner.

I bought a minor over 6 months ago and it has still not been deployed. Every time I message Compass they have some excuse as to why it has not been deployed and to continue to wait. I have asked about options to send my property to me and they refuse to respond. I had purchased another minor with them almost a year ago and now this minor is no longer operational. They have not notified me of what the issue is, what the repairs are, or when it could go back online. I have sent them several messages and they do not respond but expect me to keep paying the hosting fees. Do not work with Compass. They are crooked and wouldn’t be surprised if this turned out to be a Ponzi scheme.

I've been a customer of theirs since the beginning and although they have at times been very responsive, the decline in their service and reliability has been a trend. To date they have never fulfilled the bundles and many a time I have no idea why a miner is down when it will be up again and why it is down. Communication is terrible. Service is terrible. They have claimed to be able to repair miners but to date have had 4 break and zero repaired. I have gone so far as to have cancelled contracts just so I can get the miner and repair it myself. There are many other companies that are reliable to use for hosting. Maybe some day they will be reliable like they were at the very beginning.

Compass Mining is an absolute disaster. Credits that were promised to be paid out are in fact being withheld and customer service takes weeks for every ridiculous response. When refusing to pay out termination credits after my machine was finally shipped to me after waiting for months, they actually said "sorry for the inconvenience". Imagine a company stealing money from you and calling it an inconvenience. CM is not a trustworthy business but just another crypto rug pull...

Don’t know what to say besides…..my whole money is wasted and this company is full with the biggest loosers I’ve ever dealt with in my whole life. I think the my never understood what customers are, there needs and who you should deal with other humans!

Compass Mining continues to disappoint at every turn. I'm still waiting to have miners deployed that are more than six months overdue. Meanwhile, one long-overdue new miner was finally deployed in early January, only to promptly die within two weeks (never even coming close to using up its initial hosting deposit); after several inquiries and SUPER-SLOW response time from CM support, I was finally told on February 14 that the miner is defective (duh...) and would be fixed "within the next two weeks". Well, guess what? It is STILL awaiting repair as of March 15 and hasn't hashed for one second in over two months. Still, unbelievably, CM insists on billing me for it regardless during this whole time. What kind of an idiotic business model is that???? Further, CM keeps promising that credits will be issued 2-3 months after the fact and expects me to keep paying my bills, even though they provide absolutely zero service to me in the meantime. How is that supposed to be an acceptable timeframe or modus operandi in the first place?? Besides, they NEVER deliver ANYTHING as promised, and they ALWAYS blame everything but their own glaring incompetence for problems and missed deadlines.... This company is a joke (sadly not even a remotely funny one) and I wouldn't recommend it to my worst enemies....

First class service with constant updates that always keep me up on the latest information on my miners. Very trustworthy and fair when applying service credits due to outages. very happy with Compass mining