compassmining.ioReviews of compassmining.io

I went with Compass as a hosting service back in the summer of 2021 and purchased a bundle package with them for 12 miners to be delivered once a month from Dec 21 to Nov 22. As it stands in Feb 23, I have 4 miners with updates that 3 miners were supposed to be deployed every month since September. Customer service is automated, and it appears to be the same person using different profiles every time they answer. It seems like the management of this company is severely lacking, and because miners have no other option, they are stuck until they can be released from the year-long lease with them. I strongly recommend choosing someone else for your hosting service.

Still waiting on full delivery of the mini bundle purchase on September 2021. Support team is incapable of giving me anything but cookie cutter answers. Furthermore, they have the audacity of claiming late payments fees after billing incorrectly for the past months. Would rate 0 stars if I could.

I've been a happy customer since the beginning of 2020, and I have to say that every member of the Compass team is amazing, and overall Compass simply has the best team ever. A special shout out to Kris Bakker for always being available to help and guide. he is the best of the best! Thank you guys for an amazing experience 🙏!

I have two hosting providers. One provides consistent uptime, clean invoicing, and is responsive to service requests. The other is Compass. Late deployment (months of lost time), some machines have been moved 3 times in less than a year, due to site issues. Billing is consistently wrong. Deadlines, for example on warranty repairs, are not kept. The only reason Compass gets more than one star is that some of the support staff do seem to be trying hard to do their jobs. I have no idea what it's like to work there, but it can't be pleasant, given how many unhappy clients there are. While many of us have concerns that Compass is stealing hashrate from customers - given the lack of transparency it would be hard to know for sure - simple incompetence appears to be the more likely explanation. Either way, I'm happy I only placed a small number of miners with them as a test. It's been a frustrating and money-losing experience, and please, please do not host with them! Just an update - One of my miners that is past due from being out for warranty service for over two months. When I submit or follow up on support tickets, all I hear back is that support has "pinged our service center for an update on this unit and what it's current status is." Tyler Cohoon - can you assist?

Absolute joke of a company. They take your money, and never produce a product. I've been waiting since last September for my 3 miners to come online. It's now February! No refunds, no communication, no service. Stay away from compass mining! 100% Scam!

This is not a review for Compass Mining, the company. This is a review for customer service rep Jesus who works at Compass Mining. Jesus provided a very thorough and detailed explanation to address all concerns of the open ticket. This typically does not happen. Jesus excellent job.

I have been using Compass mining since the peak of the Crypto market in 2021. The crypto mining industry has been a rough ride. I initially mined with 3 companies including Compass. One company failed to deliver with shortages in products and rack space; while the other turned out to be a pyramid scam in the USA and China and currently in class action lawsuit. While, Compass has had some problems out of their control with mining facilities going out of business. They were accommodating in refunding downtime with their credit system despite issues out of their control. Is Compass Mining perfect? No, but considering the number of other companies I have dealt with, Compass has stood up and above whiles others fell or turned out to be scams.

Extremely late deployments, overcharged on invoices (impossible to get these resolved), and customer support is terrible.