Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
compassmining.io (compassmining.io) has 675 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
compassmining.io
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
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The company replied to 26% of reviews.
Latest
Most recent review: August 2026.
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My device came online Jan 24 2023 and offline since Feb 26 2023. Compass Mining denies responsibility and will not refund the purchase. Meanwhile, the warranty clock is running.
Lemon law??
Do not use compass mining!
Response from compassmining.ioAug 10, 2023
Hello Kim,
Yes it is possible that manufacturers send defective product, happens in every business in the world. I think if you didn't speak with one of us on the front end, it is easy to not have proper expectations, which often leads to disappointment. Clients do very well with upfront expectations, and I would encourage you or anyone reading this to reach out to me via this link so we can work on making the situation right, and set proper expectations so you can make informed decisions.
https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
It shares my calendar with you and adjusts for time zones. Hope this helps.
MI
Michael
Just got a Message about Texas 4 which is supposedly being redeployed
Waiting on Texas 4
Response from compassmining.ioAug 10, 2023
Hey Sorry for your experience, often times this happens when upfront conversations didn't happen-- and expectations were not set properly. I am available via this link to give context and fix problems. That goes for anyone reading this. Thanks.
and for the "I lost money caps" Buying at the top and selling at the bottom because one becomes disphoric towards the position is something that can happen, and that would be losing money. "If you believe what you have is worthless, it will be." I've seen it many times. I've also seen the converse many times as well.
Didn't sell yet? You still have options and losses aren't realized yet. Hey Bitcoin price is low, it can affect your perspective on what your miners and crypto are worth. Not having proper expectations leads to surprises, like this--and will make you feel bad about the position. 99.9% of miners do not understand the math, and thus allow it to warp their perspective--its not their fault, websites like asicminervalue make people think that is how to see things, but it isn't. They consistently see the market backwards when they look at this in terms of "profitability," seeing this in terms of cost of generation leads to an even keeled psychology, understanding what this can do for your taxes is also important and why everyone should talk to a CPA or their local licensed tax professional to fully understand why mining is different than buying on the exchanges. Looking at this through the lense of fiat currency, profitability and also not understanding one's taxes leads to this feeling one has lost money, they sell miners at the bottom and actually lose money.
Yes, downtime happens, yes moves happen, yes machines break, it is important to have that expectation upfront or it becomes a surprise like this. It is also important to know how to get expedient support. Hosting specialized for mining cryptocurrency with a 95% SLA is very different from traditional hosting which usually carries 99.999% uptime.
You can setup a time to speak with me whenever you like - https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
It shares my calendar with you and adjusts for time zones. Hope this helps. Nobody here is running a dishonest business, we seek to do good business only, but to do that, takes communication, and I really do look forward to speaking with you and helping you as much as I can. Thanks.
PA
Panchoy
Much better than what I was expecting
Given all of the negative reviews and press with Compass Mining of late, I was hesitant to proceed with them. However, I have been a client now for three weeks, and the entire experience has been great. Right from the start with my sales associate, Azam, to the on-time installation and followup support everything has gone off without a hitch. I would have no problem purchasing more miners through Compass.
ST
Standing
Compass Mining Experience after 1 year
I have been a compass miner customer since June 2022, which is over 1 year at the time of writing this review. I am very happy with compass. They always keep you updated regularly and when I ask a question through the standard ticketing service I always get a response.
I am really grateful to Compass for continuing to take the time to answer customer queries. I have a lot of confidence in their service because I am always reassured that I will have my queries answered even if it isn't always want I hope for. It is always good to know.
They also take the time to give you a full and detailed response and also on the occasions when I've had a complex issue that needed resolving, I have been able to arrange a one to one meeting with my customer service manager who is personally responsible for me as a compass customer, he has been able to meet with me and trouble shoot my issues. Please keep up the fantastic work Compass, and well done!!
GD
Gareth De B.
Been using their service since 2021.
Been using their service since 2021.
Has always taken long to restart miners. If I log it today, the miner is up in 2 weeks time. Or more likely a month.
Now on to the latest issue. This month I decided to sell, because it's just not worth mining at the price of BTC and the cost of electricity.
So I log a support call to retire and sell the miners. The person tells me sure you need to do that on the site. I'm like cool, ill go to the site. The site says "sorry you cant sell on our site because some other business had issues and they cant do the KYC any longer" so I cant sell my miner on their market. So I log another ticket asking what are my options. They come back to me and say well if you want to retire them then you will have to give ownership of the miners to Compass. So they created a situation where they won't allow me to sell my miners, and the only option left is for Compass to take ownership of the miners. What a happy little coincidence for Compass.
In the beginning, I didn't think they were scammers. But now...STAY AWAY. They going to scam you. It's all fine (except for the extremely slow turnaround time for resetting a miner) until you try to move away or sell your miner.
Response from compassmining.ioOct 3, 2023
Ultimately we just want to do good business and we operate at scale, this leaves room for issues sometimes, and it is important to have tight communication with us along the way. I would like to get a better understanding of what transpired in your situation and make it as right as we can.
Here is a link to setup a time with me: https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
It shares my calendar with you and adjusts for time zones. Hope this helps.
FS
Ferdinand S.
Paid for 2 Antminers 19
Paid for 2 Antminers 19, runs 10 month, than no output or only 1/3 hashrate (since October 2022).
Very poor support, always being referred to the next 10 days and nothing happens.
Response from compassmining.ioJul 3, 2023
Hey Ferdinand,
I was looking through your history with us and see that we've never had a chance to meet, I'd like to help you out with your repair situation, if we could setup a time to talk it would be the most efficient way to get support after opening a ticket.
https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
Hope this helps,
Thanks,
John
TP
Travis P.
This company is horrible
This company is horrible. Months late on all deadlines. Machines are never running yet they charge you for the whole electric bill. If you argue it they shutdown your machines until you pay. They also continuously choose bad facilities to host your machines at. Then say they need to move your machines to another facility, where your prices to host increase. Leaving you know option. Then takes months for them to move the machines, so again your machines aren't running. On top of that after them being months late to install machines, then moving them all over for months to bad facilities they then tell me the machine is not working and warranty is expired so i need to pay them more to fix it. If they had installed them on the contract date into a properly vetted facility it would not be broken or have an expired warranty.
Do not respond to support issues but are very quick to ask for monthly hosting bills and will imediatly shut down your machines if they do not receive hosting fees. Weird they can do that so fast.
Horrible horrible horrible. It is not just one rep, it is multiple, they do not get back to you for days with what you ask. I am still waiting for a break down of why 8 out of my 15 miners are not running and why the 8 that due run are so unreliable.
Response from compassmining.ioJun 21, 2023
Hello Travis,
I can see your rep you were working with is unfortunately no longer with us, and maybe that has something to do with your poor experience in communication.
It is very important you speak with one of us on the front end to have proper expectations, or I can understand how someone would come to these conclusions. If we could setup a call using this link it would allow me to serve you much better. Hope this helps.
https://calendly.com/johncompassmining/compassmining-trustpilot-review-30min
RE
Reymo
Stay away.
Stay away.
I lost 9 miners to sanctions on Russia (as soon as war in Ukraine started Compass was assuring all is good and fine, even when owners of miners where telling to send miners out of Russia. Compass did nothing till sanctions cane and miners where lost)
i Have 22 miners in Texas 1 facility. Those ones go offline at least once in a day for couple hours. That site just nightmare.
Also bought 5 miners inTexas 4. (They where advertised as new miners) literally 3 days later they go offline and i get email that they will be relocated to Ohio facility. 3 months later they are not online and they need to go to "service/repair". After 3 days of mining?
i have 5 miners in Ontario facility, Those are most stable miners. they actually mine.
To keep it in mind. If you buy miner, they lock you in for 3 (or more) year contract. They will rise hosting prices as they please. And if you want to get out, you will loose your 2 month mining deposits plus you have to pay $200 per miner to be shipped to you.
Overall. Compass mining has been one of my biggest investment mistakes. STAY AWAY
