compassmining.ioReviews of compassmining.io

DO NOT buy or host anything from compass or you will regret for your life. They don't care about anything about after you pay them. It's just an eye opener to see all the issues I have had with them - 1. Miners deployed with 2 months delay without any clear notice. 2. Miners constantly down and 95% uptime is a joke. They also make up excuses. 3. I was taking possession of my miners and paid all the invoices and shipping fees four months ago and they haven't shipped my miner still and they won't give an ETA. Created a ticket and all ticket updates from them are garbage. I suspect they were using my miner for their own mining during the period. You money is better off just buying bitcoin if you want get involved. Stay away from Compass.

My journey with Compass Mining has been nothing short of turbulent from the outset, characterized by broken promises, a lack of communication, and serious doubts about their operational competence. I purchased several miners, anticipating solid returns and reliable service. However, the reality has been starkly different. Delays started early, with my units sitting idle for weeks, turning into months. What was promised as a quick and straightforward procedure for getting miners online turned into an odyssey, with extended periods without earnings or mining activity, severely undermining my investment. Communication with Compass Mining has been a dead end. Despite my repeated attempts to reach a resolution, responses have been evasive, with empty promises of “a few weeks/months” of waiting time. My requests to move my miners out of Texas, due to the inexplicable decision to host them there, have been ignored. After several months, my patience has run out. I’ve lost a significant amount of time and financial resources due to the inactivity of my miners, and the company has offered no tangible form of compensation or shown genuine willingness to rectify the situation. At this point, I’ve escalated the matter by filing a formal complaint with the SEC, given the situation’s gravity. To other potential customers, I would advise proceeding with extreme caution. The lack of transparency, poor management, and total indifference to customer concerns are, in my experience, indicative of Compass Mining’s operations.

Total scam, just save yourself some money and time and walk away. No this is not slander my miner has been offline for over a year since I bought it, I will NEVER EVER recover my investment. YOUR COMPANY has failed to provide basic service PERIOD.

After 2 years of trying to get my 10 miners working got about 4 working all the time. Rest is in some kind of transition from one farm to another farm and to the next. Constant delays. one delay after another after another, after another, after another, after another, after anther. If you still think it is a good idea to work with them, read the last sentence 5 times.

Très bon service : j'avais un mineur off line et en 2 jours le problème a été résolu. Le problème que je vois venir à l'horizon (et ce n'est pas la faute de compass) est le prix de l'énergie en fonction du hashrate : celà n'est plus rentable de miner à cette époque. Des machines plus performantes sont en train de faire monter le hashrate avec des puissances de l'ordre de 5000w. Donc mes mineurs de 90Th/s avec 3150w ne sont plus rentables (à moins que le prix du BTC soit supérieur à 32000 USD)

Compass.io it is a scamm. Avoid them all cost!

I have worked with Compass for 14 months now. I have similar experiences as most everyone here does. If I were to write my review last year, it would be 3 stars but now I would give them 4 1/2 stars (always room for improvement). They have improved significantly over the last year and they have taken to heart and acted upon many user issues. The naming conventions for miners were always wonky and they have fixed that for the most part. The Dashboard does need to be improved in regard to how they just lump all your miners together. Meaning, I dont want to see all my miners in the same grouping if they are in different facilities. that makes no sense to me to see Texas 3, Texas 4, Oklahoma, Ohio 2 within the same dropdown. I would like to have facility listed as its own and then all the miners I have there. This would bring a lot more clarity. Yes, they have changed the worker-name to reflect exact location, but the dashboard can be improved. I do hear though that the site and dashboard will be upgraded and improved shortly so again, they do listed to comments from customers. Communication is still in issue, especially in regard to updates on the whole Texas relocation situation, I will give you that. But, I work with other hosting providers besides Compass and Texas was just a nightmare for everybody this year. The heat, curtailment and downtime was rampant for everyone so I do understand that a lot of this is out of their control. Related to downtime and credits, no company is promising you 95% uptime. Most companies, including Compass, give you credits for downtime less than 95%. I go over my invoice every month and look at my revenue per miner and I calculate downtime as best I can, and, I honestly think Compass has compensated and credited me adequately for downtime. Regarding support, I, like many, have had issues with support requests. Last year, it took too long, for sure. This year, I have received support responses almost always in 48 hours or less. Now, this is the big thing I can advise: if your support request does not answer your question, or, you have more complex questions, or if you have many, many questions, don't waste your time doing support requests. Set up a call with your sales rep! My rep is John Degnan and he has proved to be a wealth of knowledge and tremendous support for me. I am sure it works the same with all their reps, but, he will give you access to his online calendar and you just schedule a call with him whenever you want. Normally they are 1/2 hour blocks, but, if you need more time, he will make the time for you. He even advised me to set up regular calls. The #1 thing he has taught me is that we need to treat our mining operation as a business (whether you have 1 miner or a 100). And, Compass does do a lot of the work for us, but, not all of it, and they will never care about or be on top of your miner situation as much as you are. That's the way it is. So, keep track of your miners like you are managing a portfolio. And, when support is not understanding my question or problem or they are not helpful, I know I can just contact John and we can hash it out, and invariably he cuts to the chase and solves my problem. Mining is complex. Emailing and submitting requests is good for simple or quick questions, but, if you have lots to discuss you owe it to yourself and your mining business to contact your rep and get resolution. I would say any hosting operation is going to have their pros and cons. None of them are perfect. The main thing you have to decide is if your hosting company is willing to take feedback and do the right thing for you nine times out of ten. I honestly feel Compass is doing great in this respect.

UPDATE 1: My miner has been offline for 4 months already. I was told my miner would be sent for repair at once when my miner stopped hashing, then I was told they misplaced my miner and it never left Ontario facility, it was just gathering dust for 2 months. Then they tell me the miner will stay in Ontario and a repair technician would repair it in 2-3 weeks. It was not repaired. Now they are telling me my miner is being repaired right now, but somehow cannot give an estimate when it will be done repairing. THEY HAVE NOT CHANGED ONE BIT!! ORIGINAL REVIEW: Compass Mining is borderline a scam. They do as they wish with your miners. Your miners will mine when they want them to mine. They do not answer any tickets. Compass customer service decided to change my miner name. I told him not to touch my miner not to change anything or my mi er would stop mining. He disregarded everything I said and did exactly what I told him not to do. Now my miner is offline he closed the ticket without even realizing that when he changes the name the miner stopped mining. They do not care about you after you buy the miner from them. Once they receive your money you no longer matter. All they are going to do is send emails for half of the month telling you to pay you fees while your miner has been offline for the past 2 months. They do not answer tickets. If they do its weeks later and don’t even help in any way. I had no problems with the deployment’s of my 2 miners, they were fast with that. But it's no use when the miner is mostly offline. They tell you they will give you 95% uptime. That is a lie. I am desperate to sell those miners right now. I want nothing to do with comoassmining.io don't wast your money, host somewhere else. I will be selling my two miners with compass and buy them elsewhere. Never ever in your life consider compassmining, you will regret it horribly.