compassmining.ioReviews of compassmining.io

Do NOT do business with firm - you will regret it. I purchased 4 Bitmain XP miners from them in April 2022. My miners were only deployed in Nov 2022. One went offline less than a month later (Dec 28 22) and the rest followed suit in Q1 2023. As of today, I have 3 tickets open tickets with Compass on these issues, one more than a year, the other two more than eight months. Throughout this time, Compass has been unable to get any of my miners online, unable to give any meaningful response about when they will be able to do that and unable to give me any indication they will ever go online. I am at this point considering legal action. To repeat my earlier statement - do NOT do business with this company, if you do, you will regret it. If you have any question about this, just Google "Compass Mining Reviews" ------------------ I'm following up on the reply from Compass below: Put in another ticket? What a joke. I already have three open tickets with Compass for this exact issue, one ticket is over a year old (#143420), the other two (#171759, #172034) are both over 8 months old. All tickets are regarding my miners being offline and all have the same responses from Compass 'we are working on getting your miners back online.' If this is their definition of"working on it' I'd hate to see what 'doing nothing' looks like. Compass has been unable/unwilling get any of my four (brand-new I might add) miners online - and there are lots of other customers like me, just look on Twitter (OK, X). While this is going on, they keep selling miners to new (unwitting) customers, and they keep posting to Twitter/X how wonderful Compass is to work with. I forgot to mention that they took down their customer support line early last year (2023). So, your ONLY avenue to communicate with Compass is via support tickets. Folks, do not be lured into working with this company, you will regret it if you do. If after this you still consider it, then read the contract and terms of service very carefully. You will see it is 100% one sided. You are contractually obligated to pay the hosting fees while Compass has zero obligation in terms of service level - i.e. there is no penalty for Compass if they let your miners sit offline for years, ask me how I know this . . .

Compass just raised my hosting power fee again. I've been with another hosting company for 2 years and they've never raised my rate once. They even replaced a bad hash board free of charge. I start to make a profit with Bitcoin mining due to the BTC price increase and Compass continues to raise my power rates. You start to make a profit mining and then it is taken away each time. I can't imagine if my own power company for my home were to do this. My power rate for my household electricity has never increased in the last 5 years. I had so many problems with these miners getting up and running originally. They are up and running now and I just get power rate increase emails. Please stop raising my rates.

I’ve been with Compass for about 18 months. While things started off good my miner has now been offline for three months with no date for redeployment. I’ve contacted Compass several times with little help and promises of dates that don’t happen. I was in Texas for my last location after my initial contract was cancelled and so I was relocated. Now Texas fell through and they state I’m being relocated. Honestly I’m doubting they have a place to put this miner and I’m being strung along. If you visit their site they state miners will be online in 48 hours. I’d be very cautious of this. I asked to have my miner replaced and they said no. They done nothing to help rectify the situation. I’d stay away from Compass and put my money else where. Update 12/20/23: the initial promise to have my miner back online in a few days passed last week. Now the story is some time in January. Honestly this just keeps getting worse. Update 12/22/2023: Now I’m just getting copy and paste responses. None of them address my questions or concerns. None of them tell me when the miner will be back online. I highly recommend staying away from this company. Update 01/12/2024: I was told on 12/27/2023 that all 400 offline miners would be online two weeks. Well it's more than two weeks later with no update and my miner still is not online. Their only solution so far has been to ship me my miner. Update 01/19/2024: Another week and no response to my follow up. All I received was a notice from TrustPilot to send in more information as it seems Compass was trying to get this review removed. Update 01/22/2024: I received a reply from the team after they found this review. The short version is that the miner is sitting in a warehouse in Washington without a plan or date to redeploy it. This does not look good for the company. It seems they are unable to find locations for these miners. Full response is below. We're very sorry for the delay in getting your miner online. Your miner is still at our Washington Service Center, and it is still pending redeployment. Currently, we have a substantial amount of units that are still pending redeployment due to an influx of miners that have been sent to our facility due to the closure of our Texas 4 facility. We continue to process units at the service center and transport them to different facilities. We're making good progress in bringing more relocation miners online. All the remaining units that have been serviced at the Washington service center are currently being prepared for shipment to our Texas 3 facility, where they will be redeployed. You can go to this link for more information regarding our Facility Update. We appreciate your patience and understanding during this time. Update 01/31/2024: Still nothing. Not online not plan for when. It’s now going on five months without mining. Update 02/12/2024: Again, nothing and zero communication from Compass. This seems like a scam at this point. I honestly don't believe they have the facilities to relocate these miners. I'd highly recommend staying away from this company. Update 03/04/2024: Well, I am back up and mining in a new location. After more than 5 months I was placed back in a facility with no compensation for lost time. Honestly, while I am happy to be mining again, I would not do this again based on the lack of support and customer experience.

Advertised miners to go online, and after a year of delays, where the economics of the miners made no sense, will not make accommodations and will steal your miners. Corrupt and dysfunctional and takes no responsibility.

With only 1/8 of the miner operational, frequent downtime and relocation, I strongly advise against choosing Compass Mining. One of my XP units has been in the repair queue for the past 300 days. Yes, you read that correctly — 300 days for 1 hashboard repair. Update 1 - Slight Improvement 2/5 S19J online. 3 still pending for relocation 1/3 XP online. 1st XP - needs repair with a temp miner assigned. 2nd XP - after months of relocation, broke down after 2 weeks of mining 3rd XP - offline since 31st JAN 2023. My brand new XP is only online for 3 months since i bought it in 2022. Support did reply they will assign me a temp miner but I am still waiting for it to be online. Update 2 Temp miner is online as promised, and I received an email from an employee attempting to address the issue I am currently facing. It's good to see things are moving. Update 3 I was informed that my miner was sent for repair in December, and the repair was completed and redeployed in January. However, it has remained offline the entire time without any updates from support. Did I just lose two months of uptime for no reason? Update 4 My XP uptime is barely more than 4 months since I bought it in 2022 Nov. Support has been keeping me updated on the entire process but i don't think they can do much from their side as the issue seems to be from facility side? I have mentally write off this miner as there is no way i can recoup my loss with 23 days left from halving, a bunch of repair bills and MINIMAL uptime. The entire jouney with compass started off as OK then it went downhill very fast with the XP defect issue and extremely long repair time.

I recently had the unfortunate experience of dealing with Compass Mining, and I cannot express my disappointment enough. The company's unethical practices, specifically their alleged theft of my miners from Russia, have left a sour taste in my mouth. To begin with, I was initially attracted to Compass Mining due to their promises of providing a seamless and reliable service for mining equipment. However, my excitement quickly turned to frustration and anger when I realized the reality of their operations. After investing a significant amount of money in high-quality mining equipment from Russia, I entrusted Compass Mining to facilitate the shipping process and handle all necessary logistics. Unfortunately, things took a turn for the worse when my miners never arrived, and Compass Mining kept giving me false promises and empty explanations. Their lack of transparency and accountability throughout the entire ordeal was appalling. Whenever I reached out to their customer support team, I was met with evasive replies, blaming external factors beyond their control. It soon became evident that my miners hadn't simply been delayed or lost in transit; rather, it seemed clear that Compass Mining had intentionally stolen them. Not only did this experience result in a significant financial loss for me, but it also highlighted the company's utter disregard for its customers. It is unacceptable for a supposedly reputable business to engage in such deceitful practices, especially when dealing with valuable mining equipment. Furthermore, my attempts to seek redress were met with a complete lack of cooperation from Compass Mining's management. They conveniently ignored my requests for explanations or any form of compensation. It is quite apparent that the company has no intention of taking responsibility for their actions and lacks basic ethical integrity. I strongly advise potential investors and customers against trusting Compass Mining with their mining equipment or any related transactions. My experience serves as a cautionary tale, highlighting the dangers of dealing with a company that cannot be trusted to handle your assets responsibly and honestly. In conclusion, Compass Mining's alleged theft of my Russian miners has exposed their dishonorable practices and lack of integrity. Save yourself the frustration, financial loss, and disappointment by staying away from this unscrupulous company.

Lea at Compass Mining had helped me with a question about placing the newly purchased miners on a different mining pool and I was very happy with the quick headsup and accurate information given to me by Lea !!! Everyone at Compass mining starting from John Degnan in Sales to all of the Support Team get a 5 Star ***** Review from me !!! Compass Mining has made it easy for me to mine Bitcoin !!! Wonderful people and company who are as real and everyday people just like me !!! I will be buying a third batch of miners in 2024 January !!!

I really had high hopes for this company. If I could do it all over again I would definitely go another route. I have not had any different experience than many of the others when it comes to being unresponsive and zero service. The most recent is I wired in my hosting fees for December and instead of using that to pay my hosting fees they just put it in my credits. Of course I start to get email after email about not paying. They then shut down my miners and refuse to respond. All businesses go through rough patches and I would expect that compass is no different. If they would just respond to emails or offer any kind of service it would eliminate a lot of this angst. If you are looking for good service and communication go somewhere else. You will get neither at compass.