compassmining.ioReviews of compassmining.io

Edited 12/13: Felt it was important to respond to John’s passive aggressive reply. “All I had to do was reach out to you, John?” AND “The common theme among our unhappy customers is that they failed to reach out to us?” John, I give you credit for trying to turn the tables and place Compass’s failures on your customers. That said, the people that have posted reviews are your (paying) customers, not the other way around. We pay Compass to deliver on commitments and provide customer service, which objectively speaking, isn’t happening. I’ve filed 10+ support tickets and sent countless emails about miners that have now been in “transition” for 6 months. I sent those emails because those are the instructions I have been given repeatedly by your colleagues, as well as what your website recommends. I have multiple email chains documenting as such. I didn’t see “Reach out to John D to solve all your problems if Support doesn’t” as an option. Since I joined Compass more than 2 years ago, the only emails I’ve received from you are related to selling me more product. Stop trying to cast blame on your customers for failing to reach out to their “account rep,” who brags about having 6000 other customers. The fact that you are on TrustPilot responding to these reviews is commendable. However, it seems like Compass is failing to take accountability and ownership that they have failed customers and are continuing to do so. Instead, guilt tripping customers for not having the foresight to reach out to their account rep to solve problems. I know at least 15 other Compass customers who are unhappy and planning to transition away from Compass when their contract(s) expire not due to costs, but because of service, or lack thereof. You can try to spin this all you want, but at the end of the day Compass has 600+ reviews and a 2.9 rating. Like the great JayZ says “Men lie, women lie, numbers don’t.” 12/10/23 Stay Away - Overpromise and Underdeliver The lackluster ranking says it all. Been a customer with Compass going on 2+ years. Have 40 miners hosted across 5 providers and have more issues with Compass than all of the others put together. For example, TX4 miners have been offline and in "transition" since May/June. Yes, you read that right. The only updates are monthly, which state "Redeployment continuing," as if they think their customers are stupid. How does cleaning and redeployment take >1/2 year with all of their supposed "resources" ? And yet, they've offered nothing to make it right. Newsflash, Compass: issuing credits for downtime when I am still paying hosting fees for offline miners isn't a nice gesture. And let's not even get started about the Russia miners. I don't put it on Compass they were confiscated, as that was a calculated risk I agreed to. However, for that to happen a year ago and not provide ANY update and/or SOME form of compensation for impacted customers? That was $60K down the drain for me. What do you think Compass would do if you owed them $60K and didn't pay? And yet, they have the audacity to try and continue selling me product. SUGGESTION FOR COMPASS: Get your house in order before you try selling more product. Date of experience: December 12, 2023

As a Compass Mining customer, I have faced significant challenges with the prolonged relocation process of my Antminer S19 XP from the Texas 4 facility. Despite an substantial investment, two of my miners have been offline for a year, leading to considerable financial and operational setbacks. The primary task at hand was the relocation of my miners from the Texas 4 facility to a new location. However, this seemingly straightforward process has been marred by extensive delays and a lack of clear communication. The responses to my repeated inquiries about the status of my miner were often vague, providing no specific timelines or detailed updates. The situation was exacerbated by inconsistent service experiences; while a few of my miners where successfully redeployed, others, including the Antminer S19 XP, remained in limbo. This inconsistency highlighted operational inefficiencies within Compass Mining. While I understand the challenges inherent in large-scale mining operations, the fundamental issue here was the simple relocation of miners, a task that should not have resulted in such extended downtime. Transparency, prompt communication, and efficient logistical management are key to customer satisfaction, especially when handling high-value equipment. Recommendations for Improvement: Streamlined Relocation Process: Simplifying and accelerating the relocation process would significantly reduce equipment downtime. Improved Communication: Providing regular, detailed updates on the status of equipment relocation and addressing customer queries promptly is essential. Compensation for Downtime: Implementing a policy to compensate customers for prolonged inactivity could help alleviate financial losses and build trust. Operational Transparency: Full disclosure regarding the challenges and delays in the relocation process would enhance customer understanding and patience. In summary, the experience with Compass Mining has been disappointing, primarily due to the lengthy and poorly communicated relocation process. For better customer relations, it is imperative that Compass Mining focuses on improving its communication and operational efficiency, especially in straightforward tasks such as equipment relocation.

UPDATE - I am happy to report that CompassMining has resolved the matter with me, they provided me with a temporary miner while my own miner migration completes - which is really a smart solution. I just feel this could have been proposed by customer support long time ago, it would have saved me all the heart ache I went through dealing with customer support, I am not sure why customer support chose to ignore my tickets. Regardless, it's always good to know that they care enough ultimately. Thank you for resolving this and I look forward to many more years with you as a customer. ----- This company had great potential, ONLY if they care about their customer service. I pay all my invoices on time, I have been with them for three years, yet when their TX4 datacenter was shut down and they started relocating customers to TX5. Most other customers, some I know PERSONALLY who are VERY recent customers and were referred to them by ME, got relocated and up and running in their TX5 data center. While, they chose to relocate me very last, ignored my emails for updates, and simply show extreme lack of care. They get to do this because they you at very disadvantageous position by holding your miners hostage, if you delay invoice payment, they'll turn off your other miners, so they have this leverage at you and they feel so secure about ignoring your requests. Very untrustworthy.

Compass has terrible customer service and not very honest with their business dealings. The miner I have was offline for a large part of the summer and was only up for a few days in the fall. They then said they were going to send it to another location. It has been 2 months since they turned it off. They say that they will keep you updated but I have to go to their site and all it says is that they are the process of moving miners. This isn't an update. On top of it they have charged a service fee for those months. I reached out to their customer service but it is always the same response. Last year I filed a compaint with the Better Business Bureau and apologized for the shoddy service but things would get much better with a focus on customer service. None of this has been true. Also over the summer the bank they did service with became insolvent and was shut-down. All I got was an email shortly before this happened. I had to rush to get my money out of their account before I lost it all. It's been one thing after another and I still don't have a status about my miner. I have been thinking of contacting the Better Business Bureau again and/or a legislative representative.

I purchased two miners nearly two years ago. The first miner took almost a year at Texas 3 to go online. The second miner is still not online after being shuffled to Texas 4. Now they are no longer responding to requests for updates.

Choosing to mine with Compass has been the worst financial decision I've ever made. This company has been entirely unreliable, missing nearly EVERY deadline or timeframe they ever set. My units came online 2 MONTHS after the expected activation. They have now been offline for the last 6 weeks. I had another unit go offline 6 months ago and at this point I'm convinced I'll never see it online again. All I've heard from customer service is that it's "loaded on a pallet and being moved". Months go by and all they have to say is "yeah it's still on its way to another facility". I own 5 units with Compass for a total of 504 TH/s and my average hashrate for the last 5 months has been 220 TH/s! LESS THAN HALF OF WHAT I PURCHASED. Avoid them at all costs. You'd be better off burning your money, then at least you can keep your hands warm. UPDATE: The sales agent (not sure what his role is) who replied to this review was able to address my concerns and I now have all of my units online. I've updated my rating to reflect this and will continue to update it over the next few months if things go smoothly.

The worst. Stay away from compass mining. They are unreliable, not trustworthy, changing agreements single sided. Loosing one of my miners which suddenly is offline since 5 months and so on and so on Don't do it. I paid 55.000 USD and made so far 4500 USD in 18 months. Compass mining ? Never again

Marian Galang at Compassmining is a great representative that she helped me to restore my miner quickly. I certainly see that Compassmining has been keeping refined and doing better.