Comfort MedicalReviews of comfortmedical.com

Ordering Supplies: As I have been having trouble to get your web site to work for me, my go to person for ordering supplies is Ms. Joanne Folk. She has helped me since joining your Co. and has been very, very helpful to my wife and I.

Whenever I call Comfort Medical, I have to wait over 30 minutes to get through to someone. Every time I call I hear the same recording about how they are experiencing higher than normal call volume. Guess what? If it’s every time, then this is your normal call volume. Stop using this as an excuse to not hire more agents. Customer service is unsatisfactory!

Customer service and response time was amazing. This is my first time working with them and I look forward to continuing ordering through comfort Medical and would recommend them to others.

My 90 year old mother was billed for ostomy supplies because the company used her secondary insurance (Medicare supplement) only and did not file on her primary insurance (Medicare). This went on for nine months and my mother was not notified until she received a threatening letter that she owed $160.00 She paid the bill and called the company. The representative said she would correct the error and try to get my mother a refund. Three weeks later she received another bill due to the same problem. Their billing department is a disaster!!!

I returned a device and Comfort Medical still keeps billing me even though they have confirmed they received the device. I've contacted billing at least 4 times and the customer service agent confirms they received the device and will take care of the billing. However, I keep getting a bill and now get threatened with being taken to collections.

Comfort Medical is my supplier. My second order was placed 4 business days ago. I have not received a call back regarding processing. They are not at all as responsive as they were a few months ago. I wonder if they company has been sold. I am concerned as this is a Medical Supply Company.

I am uncertain if they are still my medical supplier for ostomy supplies. I sent an email back at the end of March and requested information and possibly a sample to see if it would work but it is 05/10 and I followed up this morning by email with Dena A. and I’m still yet to hear anything. The last time I called on the phone it took days for a return call. If you’re a new customer they answer right away.

The customer service with this company is beyond amazing. They make it all very easy for you. Joanne F made my process very smooth despite issues with my doctors not signing the form. She kept me in the loop so I could keep calling my doctor to get the form signed. The supplies came quick once my insurance approved everything. Joanne was absolutely amazing!