MobileHelpReviews of mobilehelp.com

Got the MobileHelp button for my mom after her fall and it came already programmed so there was nothing to set up. A real person answers when she presses it and she actually keeps it on in the shower.

They were good when we had the service (used once) but good luck on canceling if a family member passes. Frist time we got a service representative, they were sending a return label (got nothing). Second time, the person put me on hold and then hung up. Third and fourth time, nothing. There are better options.

I purchased Mobile Help. They were awful! My husband fell twice and no one came. I found him on the floor when I came home. What did I pay for? The operator told me he needs to be standing to fall. A fall is a fall and the gadget should be able to detect it. I would not waste my money. Now I'm fighting for my money back for the 6 months left. They tell me it takes 1 month for them to check in the equipment from the time they receive it! Now you know that is Bull! They dont want to give back any of the money for a job done terrible.

Bad customer service. Got a system for elderly mother-in-law. They do not tell you about all the hidden fees if you return the system. I would not recommend this system because if it doesn't work for you or if you need to return it they will charge you a $50 restocking fee. This is bad for seniors on limited budgets.

We have had this system for a little over 8 months. Two months ago the system stopped providing service. If you press the help button it would call for help, say it was connected and then hang up. I have spent many hours on the phone with them. Some of the agents and tech have been helpful. However the call gets drop, then you have to go back through the system which includes long wait time to be contacted to someone else and explain it again. One tech even sent a contracted tech to come and look at it. He said the landline was fine. He called to talk to a Mobile Help 4 different times while he was at the house and was disconnected 4 times with nothing resolved.

Theyve already saved my life twice. is that enough proof? also if you have a false alarm it's not annoying. The best of both worlds. Price and service are good too.

I called to get a quote on their Elite devise. Donny was the first person I talked to and he was a bit sketchy on giving me complete information. I had to know what to ask him to get details - he wasn't forthcoming. I didn't get an email quote confirming our phone conversation so i called back talked to Juliet. She sent me product info and videos on using the devise but no cost quote. I asked her for it and she said they don't send cost quotes as the cost can change daily due to different promotions. This company is too sketchy for me! I will not do business with a company that won't put their quote in writing!

I purchased the device for my Mom. The process to determine what model of device and features was made easier due to assistance from the sales person. The set-up of the device was simple to follow. My Mom likes the devices, it is not difficult for her to use, and now we have more comfort that she now has a way to alert if there is a medical issue. I liked also that the equipment is free.