Comfort MedicalReviews of comfortmedical.com

Perfect!!!!

Comfort Medical has been prompt with reminding us to check to see if our incontinence supplies are running low. And having Medicare pay for the supplies is a big help to my budget when I have to buy so many things to support me as a quadriplegic.

This was first order after Urologist prescription. I was concerned about shipment arrival because I had an out of town trip planned. Every representative I spoke with I discussed that I didn't want to have the shipment arrive while I was away. At first I was told that overnight shipping would be used. I received no order confirmation or tracking information. Daily calls to Comfort Medical provided no information. The day before my departure FedEx provided tracking information for a package sent from Independence Medical in Durham NC. Again I called Comfort Medical for status but did not receive a clear answer. The shipment arrived the next day after I had left for my trip. Doorbell camera shows and large package on my doorstep. I had to ask my daughter to go by my home to place the package inside. In summary, the exact thing I wished to avoid happened in spite of repeated calls to Comfort Medical. Representatives repeatedly told me that they would update me on my shipment, but I received no calls or emails. To cap off this saga, when I returned home and opened the package it was short 30 items. Packing list said there were three boxes of 30, but there were only two boxes of 30. More phone calls to nice people that don't seem to have a clue and don't follow up.

I was called at work. I saw it was your company calling, so I walked out of a meeting to answer. The woman who called me transferred me, and I was on a five-minute hold for the second person. The salesman did not ship the samples I requested, but ones my wife said she would never try on. Why didn't you ship the samples we requested on-line?

It was excellent thank you

So easy and convenient. Comfort medical really took the stress off of me in ordering catheters and handled everything from insurance to obtaining prescription from the doctors office. I highly recommend this company!

Double billing! Again! Received a statement with a amount owed below a long list of items, each with three dollar amounts shown. Unable to see how this jumble added up to the total amount shown. However, this bill I had paid a month ago! Spoke to a company rep who told me it takes 6 weeks for a payment to show in the system! Yeah, right! I informed the rep that I'm not paying and will be reporting this to Humana and Medicare so it will be on record in case this ever goes to collection and harms my credit rating. This is not the first double billing I've received with this company. I'm not saying that this double billing practice is a dishonest way to confuse customers into inadvertently paying twice but then I have no way of knowing that it isn't.

Got my supplies. 2 overnight bags for a month. Someone took them out of original packaging and placed them in a large zip lock like bag… not sterile!!!