Comfort MedicalReviews of comfortmedical.com

Ordered catheters with their "automated" phone ordering system on 12/5. It is now 12/13 and no catheters. I called, no one answers, only option is to palce an order. Went online to message Vomfort. Haven' had a response there either. When I placed the order I responded to the question as to hpw many days supply I had left, I entered "10"Fortunately, I found some in my car. I hope enough to get me through. Today is Sat. and I won't be able to speak with someone until Monday. I had the same problem earlier in the year. I had actually placed an order with a live person. Over 1 week later, no catheters. Had to call and reorder.

I've used this company for almost a year now. They have been fine unitl recently. Not the whole company-just billing. After forgetting to pay an invoice I called to make that payment. I admitted that I had forgotten. However, the bill then doubled, then tripled! When I asked for an explanation the rep wouldn't tell me. Then I asked him to send me the alleged upaid invoices so Ican verify- NOPE was the answer. Then I asked for an itemized list of all charges to be mailed to me if I paid the account in full- NOPE was the answer. Then I said I wanted a receipt if I paid in full-NOPE was the answer. He REPEATEDLY tried to talk over me and REFUESD to listen! I asked for a supervisor who did call me back later in the day and she was no better. Comfort recently switched systems, but instead of saying that MAYBE the system switch was the problem I'm the problem along with USPS. They HAVE NOT sent me a bill in over 4 months, but that's my problem!?! And you want me now to pay three times what I was going to pay with NO BILL to prove that the charges are correct!?! They say that their system shows bills mailed therefore I MUST have gotten them. NOPE. NONE SINCE AUGUST. And I have informed delivery that sends me a scan of ALL MAIL to be delivered to my address so I KNOW when bills are coming. Then they wanted to set up autopay. Wy would I trust them with that when they can't even send me a bill now!?!? Then I tried to go online to view the ivoices they claim they have mailed, but guess what?!? You need an INVOICE NUMBER to create an account! I told them that once they send the bills, I will pay. I don't think it's too much to ask to have them re-send the bills (since they are ADAMANTE that I have them which I DO NOT).

I had a problem with my order sitting in “processing” for two weeks so I called the customer service line. I was connected to someone’s house where I could hear a woman talking and children crying. After a few moments of me saying “hello?”, she hung up the call without actually speaking to me. Fortunately when I called back I got a nice young man who was able to help me. This isn’t the first time I’ve gotten one of these work-from-home agents. The quality of customer service is hit and miss. I’ve had them with parrots squawking in the background, children screaming and one was even cooking, pots and pans rattling and a kitchen timer going off. I don’t like having to keep calling back in the hopes of getting someone who A) speaks fluent English and B) is actually able to do the job. If they’re cooking, cleaning, taking care of a baby, they’re not able to help customers. It’s wasting everyone’s time. Please either use some quality controls, or get rid of the work from home group and put in a proper customer service center.

We have been using comfort medical for 3 years with only a couple of times of having to return wrong catheters, but it seems the last 3 months we have had delay in his order and it has caused him to get a urinary trac infection from having to reuse catheters till his order arrives. I have called and asked what the seems to be the problem and they told me it had been resolved and they have shipped which was a lie because we are still experiencing late shipments. Hopefully things will improve or we will have to look else where for catheters.

Horrid service. Wait time to get to a representative by phone is absolutely pathetic. I paid cash for an order at least two weeks ago and it hasn’t arrived.

Difficulty in placing order. Answering Service answered phones for a week during the day. Order was shipped promptly after finally being connected to customer service. No post follow up. Recieved one post order call that was disconnected with no call back. Appears to be a lot of tools to use with minimal education on how to access the tools. It would help to be contacted by a human to evaluate if there are any issues. My ostomy experience is hell. Numerous embarrassing barrier failures. At a lost what to do.

It took over 4 weeks from the time my Doctor sent in the prescription for catheters until I received them. After several calls I was told the prescription wasn't signed - even though the doctor's office had sent it twice. No one from Comfort medical communicated with me during this time. Instead, I kept calling only to find out that there was a problem. I finally was told on a Tuesday that the signed prescription had been received and the shipment would go out. When I called to check I was told that the prescription had been signed by the physician's assistant but she did not include her PA number so the shipment was being held up. Finally, "Mike" was able to resolve the final issues and the prescription was shipped. As a new customer this was a terrible experience - one which I reported to Coloplast. The fundamental problem, from my perspective, is that there is little or no communication from Comfort Medical to the patient when there are problems. The above problems should have been resolved in one week.

Buying products for three years. Things have gone downhill b/c when you call, you speak to no one. So called "leave your number and we will call you"?? Forget it ...no one calls. When on hold sometimes for 40 minutes you get to hear Kenny G music incessantly. My suggestion is find another company. You will savew youself time and frustration