Comfort MedicalReviews of comfortmedical.com

I wrote three previous reviews about a single extended unsatisfactory experience with Comfort Medical. That experience covered the period between July 11 and November 3. It is now resolved thanks entirely to the attention provided by Dena Lightcap. Dena took full charge of progressing my request and personally pursued the matter to full and final resolution. She was at all times helpful and empathetic. While I still believe that the company has a lot of work to do with respect to their systems and response times, I have never done business with any company whose direct-to-customer employees treated me with more dignity and respect at a time when I was extremely stressed by an unsatisfactory incident.

The app won't let me use it, customer service is next to impossible, reordering is usually a pain and I never know when we're eligible to reorder peristeen. But I get multiple reminders for diaper orders I don't need.

I love this company and I am very satisfied with it. I am, however extremely unhappy with the people taking the calls saying they must take messages and then have me wait days for a return call just to reorder my supplies. Most of the time there are no return calls and I have to call again. One man yelled at me and hung up.

Phone lines are always busy and caller is forced to leave a message for a 24-hour call back. Nobody calls back. The online ordering system doesn't work for new customers. The best solution is to keep calling until someone answers.

Three stars

Can NEVER get a person on the phone same day I call!!!

I have used them for years and in the last year, except for one woman, Customer Service has really declined. But I only today received an order containing my ostomy deodorant in a bag and every bottle was leaking - one was less than half full and all the lids were loose. I already have to buy extras because Medicare thinks one 8 ounce bottle should last a full month for an ileostomy and now I dot have enough for another week.

I have asked that my skin prep be changed from Adapt to Allcare twice. The Adapt doesn’t work for me and my skin beneath my wafer becomes red and irritated stinging. I would appreciate the change. Also I do Not need a regular 3 month supply delivery I have enough to last and do NOT have available space to store them.