Comfort MedicalReviews of comfortmedical.com

Every month was stressful because comfort medical inadequately managed my account and never failed to cause me to run out of supplies. David Fitterer failed to overcome simple order issues and caused incredible distress by not refilling my order for ostomy bags in an timely and professional manner.

I am a ostomy nurse. I love your customer service. I recommend this company over all others.

Placed a reorder on April 14, 2023. After no confirmation and being left on hold 3 times with no customer service available, I replaced order on Comfort phone app April 18. That same day my doctor called to question why Comfort Medical had twice requested Dr. script approval. Called Comfort every day for 5 days, each time giving info for someone to call back. Never received a call back. Contacted Coloplast on April 19. Was told they would contact Comfort to expedite order. Nothing happened. Yesterday I was told they were waiting for Doctor approval which was already given twice. One week late, no confirmation, no calls back, no response after second request to Coloplast. Obviously, they have no customer service people working, or they don't care. I'm running out of supplies. This is after being a customer of Coloplast for 12 years and Comfort for at least 5 years. I guess it'd time to find another Ostomy supplier who cares.

I have had difficulty communicating with Comfort Medical. 3 calls made recently regarding urgent prescription information with the promise of a representative’s call back. No call back.

I feel that Comfort Medical is acting shady toward their costumers. When i needed bags I feel it took them a week to even ship out the supplies. I've called them everyday from March the 20th to the 28th. No sign of a tracking number or door tag number until i told them that I was switching venders. I've called my insurance company and a rep from Amerigroup named Sarah was on the phone with me. i was questioned of why i even gotten the insurance agent involved. The Conversation got heated and then i snapped and said ok. cancel the package that you've recently shipped that you've delayed because im going to go ahead and switch to Byram Health Care because they wont put me under the bus and try putting me under a barrel. So we hung up and Sarah called Byram Health Care. and I've gotten my bags over night. it would have been better for the comfort medical rep if she wouldn't have insulted my intelligence with the Amerigroup rep Sarah being on the phone hearing every word. I feel that i was done dirty and that people are acting shady.

I called on Tuesday of this week about my daughter's next shipment of Peristeen supplies. We were almost out. When I called Comfort they were very friendly and helpful. I was told someone had called our home about the next order, but no one returned their call. My request was to have email confirmations going forward so these verifications wouldn't be missed. I asked if it were possible to have them shipped overnight which they indicated they could do, but first had to confirm verification of need from my daughter's doctor for insurance purposes (no problem). They indicated they would send email once doctor confirmed and then they would overnight the supplies. After no email confirmation for 3 days, I called the doctor to see if anything had been sent to them for verification. They said no. I called Comfort back on that same Friday and left a message that we needed info on these supplies. I received email confirmation from Comfort that Saturday morning that the supplies were shipped and would arrive another 2 days later on Monday (not overnight). We were not super pleased with this experience with Comfort, especially for such needed supplies.

Extremely difficult to reach someone who can actually help. Dropped calls. Failure to contact client when information needed to confirm order. When you finally reach someone they are usually very helpful, but no follow through when issues are resolved.

Your employe that I first talked to(Mark) was nothing short of completely awesome!! He helped me out of a horrible predicament that Liberator left me in! Without Mark I don't know what I would have done. I was having a complete anxiety attack. Mark put me at ease immediately! And went over and beyond to help me. Thank God. I will always use Comfort Medical from now on. I don't even have to think twice about that one! Liberator dropped the ball soooo many times on me, but this last time was very seriously bad. Thank you so very much for being a caring and kind person Mark!!!