Comfort MedicalReviews of comfortmedical.com

I ordered my catheters on-line in early May. Was never sent a confirmation that the order was received. After a week I called the order desk three days in a row and was told someone would get back to me, No one called. I finally told your that I needed some know as I was down to just a few catheters. They could not find the paperwork from my Urology office. I have been purchasing from Comfort Medical for over 9 years and have seen the same Urologist for over 6 years. The order has always been 90 catheters every 90 days. After several calls to my Urology office and back to Comfort medical, I was sent 7 catheters to hold be over and was only sent 30 catheters on May 26 rather than the usual 90 catheters. I would like to remain a customer, but I need better service.

Simple and quick.

The billing department did not send me a bill for about 4-6 months. When they did - I found out that they did not file with my secondary insurance (Blue Shield). When I originally placed my orders - I was advised that my insurance would cover my caths. I called the billing department on 4/19 and provided my ins info again. I called again 5/30 to see if it was paid. The response was: no record of my secondary insurance and the billing department would call me back. NO CALLS! Otherwise, your customer service is excellent. Sorry, to complain about the billing dept.

Comfort Medical called me while I was in the hospital recently while recovering from colonostopy surgery. Though overwhelmed, they called me to check in to see what I might need, new product wise. Moving forward I am staying with Comfort Medical for my products, both ostomy and uristomy.

Been purchasing from Amazon since December - placed numerous orders which were never filled and finally just gave up

Easy to order. Quick ship. Received items in good shape. No problems.

Easy re-ordering - prompt delivery - good customer service - very satisfied

All items used were supreme quality. Having to self cath was made so much easier.