Comfort MedicalReviews of comfortmedical.com

I have been having problems with my order. Past couple of orders have been wrong or the order is missing the 4x4 gauze pads. I am told that the 4x4 gauze pads are not in stock and is on back order. When I call back at a later day I then receive the gauze pads which leaves me to believe that the gauze pads were never on back order. Again this past order I was told again that gauze pads are on back order. I requested to please send out the order and notify me when gauze pads are available. Person I spoke with said that she made a note of it and said she will ship out my order in couple of days even though when I informed her that I completely out of ostomy supplies. When I asked to speak with a manager I was told that there is no manager on site. I was very upset and I called many Comfort Medical numbers and spoke with many different people but to no avail. I finally received a call back and was told that my shipment will be sent out that day with the 4x4 gauze pads, so apparantly they were in stock . My suggestion is to hire competent people. If I continue having this problem then I will stop ordering from Comfort Medical

I didn’t like the new procedure of not talking to a salesperson but waiting for a call back. I understand this probably saves time and personal but I don’t like it.

Ordered my supplies on the 17th and didn’t receive them until the 30th. That’s nearly two weeks. Ran out of my supplies waiting on the shipment. When YOU message a patient to let them know they’re eligible to reorder and they order, SHIP THE DAMN ORDER. I don’t order supplies for fun, I order them because I NEED them! I gave you one star because ZERO wasn’t an option.

I called and left a message from a lady that answered the phone, and asked her to postpone my delivery for two weeks before they were to be sent on May 24th. When I arrived home from a trip, not only were they sent, but you shipped 9 boxes! It will take me some time to use all of these catheters that I now have. Please do not mail anymore until you hear from me.

I called 3 different days. Had a very hard time getting to speak to someone. Kept being told it was coming the next day until we finally got it on Saturday. Never did get an email telling me it would be shipped. Was told it was coming from a warehouse in VA and then told it was coming out of Raleigh NC. When I got the box it came out of Texas.

Everything I ordered is on time and accounted for

Talking to a person not a computer.

Fast, friendly service Helpful eith questions