Closets By DesignReviews of closetsbydesign.com

Eva Santiago and her husband came by very quickly after I requested an estimate and designed several for my home. I told them I would start with a closet and they got me a great price and install was about 3 weeks later and it looks great! It was an irregular shape on a slanted ceiling and she found a way to maximize the space in there exactly how I wanted and gave me options so I could put my own input in it before she finalized. I can't wait to be ready for the pantry she designed for me so I can get that installed too. Its going to look so nice!

If I could give zero, I would. The Cape Coral location in Florida is run by a slime bag. They designed the closet to maximize their profit without design considerations. They have NOT completed the project (4 closets total) but placed unauthorized charges on my credit card. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE

Eva S. made the entire ordering process a breeze. She's very detail oriented and a definite math wiz. I got what I wanted in my closet plus and additional system for my craft room! I'm very excited for the installation.

Eva Santiago was great to work with! She listened to what we wanted then made helpful suggestions which made the whole process smooth,

We have used closets by Design for our walk-in closet, pantry, and now an entryway closet. As before, the entire process was easy and well done. Our installers were Jacob (Jake) and Brayden. They did a fantastic job and were very efficient.

I ordered this Murphy bed with the hopes my home would be ready for move-in. I had to reschedule twice since it was not ready on our end to be installed. I gave plenty of notice each time. The second time they were insistaqnt that I should just have it put in. I was in the middle of a meeting when I took the call and the girl was so persistent I gave in. Come the day of we had to stop all work at property including the team that had just arrived. I totally understanding charging a trip fee but to tell someone that we need to pay 20% install fee on $6k job is ridiculous. I have now cancelled entire order and I realize I have lost actually 50% of my money but honestly I don't want these people anywhere near my home. I would never recommend this company and should have just gone through Costco. Sad people take advantage of situations. Certainly no care for the customer.

Install date: March 23rd, 2024. One main bedroom walk-in closet. One office walk-in closet. One basic home entryway coat closet. Two installers. Total time spent/man-hours/labor for install = 7 hours. Cost: $12,991.00. Value: $0.00. Materials are cheap pressed partical board (think sawdust) covered in synthetic laminate material. Overall, the shelving material is absolute junk. DO NOT ALLOW THIS COMPANY TO PERFORM YOUR SHELVING REMOVAL! THEY WILL DESTROY YOUR WALLS! Read your contract very very carefully. I am letting everyone in my hometown of Rockford, Illinois know how this place does business. Despicable! Yep, I know, partly my own fault for not doing my own shelving removal, but if I could post the pictures here on this site for you to see....lol....I mean ARE YOU FREAKING SERIOUS! This company is a joke. Once they get your money its GAME OVER! Buyer beware. Don't forget, read your contract or better yet, take your hard earned money somewhere/anywhere else! You have been warned. (Before Closets by Design says my name is not in their books, ask their sales manager Colleen, about the install done in Rockford on the above mentioned date. She never returned our calls after the installer destroyed our walls. The best response I got from Ryan, the manager out of the Bartlet, Illinois office was "good luck buddy", after I got nowhere with him. I am not on their books because my partner used her name on the contract and paid the bill under her name. I paid for half of this crap job, so I felt compelled to shine a light on this travesty of a so called business. Thanks for wrecking the walls in our new home's office closet you rip-off, poor excuses for a contractor's business.)

Great experience and great customer service . Ashely is my designer , she has great experience and wonderful customer service . I am so happy with the installation and with the final shape . Highly recommended .