Closets By DesignReviews of closetsbydesign.com

STAY AWAY. My closet was scheduled to be completed at the end of August. We are over halfway into October and SIX visits and still not complete. The first installer hurt his shoulder on the job prior to ours and installed a portion and had to leave (I get it, things happen). The next installer (which was 2 weeks after leaving our belongings all over our room) came and let me know he didn't have all of the pieces to finish and that I would receive a call the following day with a reschedule. Never once have I received a call when they told me I would and I have had to chase them down. Not only have I spoken to the office, the manager and now the owner and nobody seems to care to finish the project. The next appt was scheduled for 2 weeks after that date. Nobody showed and when I called they let me know I wasn't on the schedule and would receive a phone call I never ended up receiving again. The next installer came out, didn't have the parts to finish (again). Owner gets involved says Saturday October 17th they will finish. GUESS WHAT? I get a phone call that morning that the parts arrived broken and they cannot install. "I will get a phone call on Monday to discuss next date." Today is Tuesday and I just reached out to an answering service. To say I'm upset is an understatement. I have taken multiple days off of work and have had zero communication let alone an apology. Go with literally any other place for your business.

I wish I read the reviews before my consultation. I was basically harassed for almost 3 hours at my home about a closet installation that, after the meeting and deposit of $4200 the sales guy changed AFTER our long meeting and deposit. Missing a major wall. When I said something about how this all felt icky, and forced, that it’s the wrong estimate because you can’t do a wall now and that I can’t actually use the system the supervisor Maria and I had a long conversation about how they’ll consider my contract void and that if I can find space then we can use the precuts but if not, no worries, based on my experience I’ll be refunded the deposit. Great!!!!!!!! Two weeks after the pleasant conversation I was able to talk to Maria again….. she had been out. To my full surprise she said the conversation never happened, that they’re going to keep my deposit and maybe I can use the cut PLYWOOD??? I asked to pull the recorded call because it’s a substantial amount of money and we’re on two different planets right now. She said a manager would contact me…. Nothing so far It’s plywood. It’s beyond basic. Their customer service simply makes things up. Go to Ikea, same product

They come to sell you the initial project with aggressive discount but if you want to start it but to add 3 shelves on my pantry they charged me more than a quarter of the final price of the pantry. Never buying anything from them again

Closet By Design is by far one of the “worst” design companies that I have ever experienced. Closet by design installed my Walk-In Closet on June 15, 2026, and they did a “horrible” job! I would have done better hiring my 7 year old Grandson to design and install my closet!! Your so called custom closet doesn’t accommodate not even have of my things. Your so called custom closet was screwed up royally and if I had a worse enemy, I wouldn’t recommend Closet by design aka Closet World. You guys really need to go out of business, unless you hire some professional, knowledgeable, and competent designers. Also, the material that you used to install my closet with has a very “bad” odor and it makes me want to puke!!! I also spoke with Closet By Designs Supervisor name Paul, along with the District Manager name Jose B. Hernandez and neither of them were supportive towards me and weren’t willing to issue me a refund of my $1495.00 deposit. After Closet by designs designer name Terrill came out, looked at my Walk-In closet, and attempted to provide me with a design for my Walk-In Closet, I knew initially after I had given him my hard work earned money as a deposit, I knew that his screwed up design wouldn’t workout for me, Lastly, it was a very bad decision on my part, to go along with that con Man. And habitual liar Designer name Terrill. I didn’t receive anything that Terrill said that I would receive in regards to his design. Now, I am going to have to have this crap ripped out and start over fresh with California Closet!! So, in all actuality, I just gave a donation of $2,990.00 for a Closet that won’t accommodate me or any of my things!! Whom ever reads this review, and try’s to get someone from Closet By Design to design anything, run, run, run in the opposite direction. Angrily yours

This company may produce good products, but their customer service is horrible. I originally scheduled my closet installation for yesterday, but my mother died. Because I had to go out of state to my mother‘s funeral, they are charging me $250 to reschedule because “they work with an external installation company.” This is heartless. I will not work with them again, and will spread the word about the experience I have had.

I absolutely hate my closet is not what I requested, I don’t know measurements so I signed off on the design there’s so much wasted space in the closet. I’ve talked to Dan the manger about three times also the designer that was in my home. I keep being told someone will call me and they don’t. I’m being tons that if I want anything changed I need to pay. They just keep telling me I signed off on it… the strategy is to charge the full amount before the installer arrives so that way you don’t have a way out. I returned to them because I loved my previous closet and expected the same this time. They simply do not care and have been mocking me. It’s very sad because I’ve recommended them to friends that have gotten their closet done. Now they are simply ignoring me. Even more sad that I keep telling them I am a returning customer and Dan said I wasn’t in the system asking me if I had my previous closet done in another state… I pulled out my old receipt and gave him the order number… o sympathy whatsoever and no resolution other than I’m stuck with something I absolutely hate. Don’t do it!!! Don’t get trapped like I was. I hate this closet it does not fit for me at all my clothes and shoes do not fit and the saddest part is that my current closet is bigger than the previous one! The saddest part is that this happened on my birthday!

Worst experience def dont use them. They never showed up on the day installation was to occur and never called. I called the salesman, no answer and my call was not returned. I called the office and a call center person picked up and said they couldn't help and I would have to talk to someone else. No one called me back after wasting my entire day The next day, still no one called me. I had to call the office again and again I was told that they couldn't help me and the installation manager would have to call me. The installation manager, who is a complete idiot calls me and first tries to tell me that my installation date was may 14th instead of May 4th. My receipt shows May 4th, then she tried to tell me all theur systems went down and they lost all the installation dates, which is definately a lie. When I asked how I would be compensated for the complete waste of my time and waste of a day off work, they offered me a tie rack.....lol....I then told them to cancel my order and refund my deposit.....then the manager actually tried to yell and intimidate me saying that they would hold my deposit hostage if I cancelled the order. Cant believe they treat customers this way. Def stay away, there are a million places that make closets, try to find a company that can at least show up on the right day, if they cant even show up on the right day, what do you think your closet is going to end up looking like?

WORSE COMPANY EVER !!!!!! They mislead you into thinking your closet will look like the book when in reality that’s how they tell you ‘ “ Oh sorry that will cost More!!!!” I was taken advantage of as a senior citizen trusting these people when this has been the WORST EXPERIENCE EVER!!!! Closet by design is not a group of honest individuals BEWARE I SUGGEST YOU GO TO CLOSET AMERICA WHER THE TRUTH WILL BE TOLD!!!!!!! You’re been warned watch out !!!!!